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November 2023 by Boston Irish2009
They lieThey say they have fitness trainersThey do notIt's a bait and switch
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November 2023 by Mary J.
Shawn, Andrew and Roshod are an awesome morning a team! They are professional, pleasant, approachable, and always encourage you to have a great work out and/or a great day. Lots of positive energy, and good vibes. And they're all good looking young men., yay!
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October 2023 by Manley Collins
This is a fun location. As the staff changed, the current group saw I was using the track field next door for track and running practice. Also, the staff keeps the gym clean. Lots of new equipment. I enjoyed them all.
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October 2023 by Morales Outdoors
This is the cleanest planet fitness in the Boston area so far.
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September 2023 by Bond Hsu
I work out around 6am-7am. Sean and Andrew are the front desk staff. They are friendly and helpful. They keep the facility clean and running smoothly. I am grateful to be a member of Planet Fitness. I belong here!
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September 2023 by Marlyn Almeyda
I love it clean safe excellent staff
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September 2023 by Jessica Montross
They make it as hard as possible to cancel your membership. I have to write them a hand written letter to cancel instead of them allowing me to do it over the phone. This PF business practice needs to stop. I would encourage push back from local managers to about this matter. It's archaic.
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August 2023 by Truth TV
Great place to workout! the schedule is flexible and there are all of the materials for a good workout!
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August 2023 by mustafees khan
Amazing gym but i cancelled my membership as I never really came for a workout here. All the machines that I tried were working and in a clean condition. Parking could be a huge challenge as there is very little space in front of the gym
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August 2023 by Prudhviraj Allam
I can completely understand the parking issues. This location has only 21 parking spots which includes with VITA apartment residents.One of the worst location not to workout peacefully with several issues at this PF.District manager Carlos, branch manager Romeo are failed to accomplish their duties at this location.No matter what you need to wait for barbell machine and other workout equipments for anytime. Club is not even cleaned properly and most of the time no hand soap for hand wash in restroom area.* Keeping the signs in front “CLEAN EQUIPMENT AFTER EVERY USE” - this club not even doing minimal sanitation for months. There’s no use if you inform to front desk which is terrible specially with morning staff.This gym hours 5-11 am on weekdays, 7-7am on weekends. In a week at least once they fails to open the gym on time. If you ask them simply they will excuses. One day they didn’t even open the gym until 5:30 am which was hilarious.I have informed WATER isn’t working two weeks ago and I got weird reply from the employee stated that “WE ARE NOT INTO MAINTENANCE ISSUES HERE, YOU NEED TO SPEAK WITH OTHER PERSON” what’s does it mean. I thought not every employee is professional and friendly here.- Black card members can’t use the equipment without facing any repair issues with lounge because it never works properly, they don’t even care about the customers.- Location has four showers, two weren’t working from last two months. Please see the pictures I have attached, has water worms in showers, this is how they sanitizes.- Basic need for everyone is water, which isn’t working last two weeks. Location staff and district manager simply mentioning they did their job. Other locations when water isn’t working they provide water bottles to the customers for free of cost. This location is charging every customer for water since last two weeks. If you say some issue to the employees or manager they not even show any interest to listen to the customers. This is one of the worst customer service experience from this location which isn’t really great from everyone in this club.- Some of the employees are really nice and great the customers, some of them don’t even know that they working or standing at front desk watching their phones, just wearing a uniform. I never faced these kind of experiences at any other PF club.Carlos (District Manager) called after my survey submission. He isn’t even professional on phone with his customer. I got to know that, there’s no use to speak with him also realized that he is not professional as the same way of his team.*I hope the corporate closely keep an eye on this location to serve the local communities best in the area. I wish any regulatory or state sanitation checks this location to follow the state sanitation procedures in fitness center.
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August 2023 by Angela Zorrilla
It’s a nice environment, clean, respectful and comfortable for working out
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August 2023 by Martin L.
Once again today, the club seems to be short of staff and as a consequence, there is no one available to leave teh desk and refill the paper towel dispensers. It may seem a minor thing but with hardly anyone in the club its v annoying.
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August 2023 by Davetta K.
The reviews are outrageous. This gym is really fine, some times some of the employees don't provide the best customer service but everyone has a bad day. Just sign and myob , simple as that.Also, the complaining about the cancellation policy is ridiculous because legit every gym has a crappy cancellation policy and they all require you to physically come in and cancel a membership. Tbh, your best bet would be to send a letter to the corporate office Anyways, I'm just happy y'all open a location closer to Roxbury. Oh, and it's time to utilize that budget and swap out them seats on the equipment. It was looking like my '99 Nissan I had in college
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July 2023 by marty m.
Cancellation policy is HORRIBLE!! You have to the club and physically sign something to cancel. They don't need a physical signature to sign up but they just want to hassle you so you don't cancel. I signed up thinking it would help my disability but it has gotten bad enough to limit mobility. Now I have to make a very difficult trip to sign something they will throw in the trash as soon as they hit a button on a computer. PF has predatory policies. Go somewhere else.
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July 2023 by Cassie Wang
Very crowded at evenings, many people working out in the weight training area, and it's so tight, too many cardio equipments taking up a lot of space that's not in use. We went yesterday and couldn't get any leg machine, because they were all in use. And we checked crowd meter it was showing 5 bars out of 10 bars when it was so packed.
