H&R Block provides in-person tax preparation services with a mix of experiences reported by clients. Some customers report excellent service, describing their tax agents as helpful, friendly, patient, professional, and kind. These agents are noted for explaining the process thoroughly, offering great advice, handling paperwork promptly, and reducing stress for clients, including those who are self-employed or confused. The service can be convenient, with appointments available quickly, even near deadlines. However, other reviews are highly critical, citing high fees of $300-$400 for a service perceived as simply filling out information provided by the client. One reviewer reported never receiving a state tax refund and losing money despite paying the fee, with calls for help being unproductive. This has led some to strongly recommend using Turbo Tax instead, citing a lower cost, ease of use, and receiving their full refund. Opinions on the staff are mixed, with some people noted as decent while others received criticism.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
