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December 2024 by Ian Merrill
This bank is the definition of inconvenience and incompetence on every level... I needed a mortgage payoff quote it took 3 employees and 2 days..... I'll be changing banks after this transaction is over.
Went to the Norwood branch today and an immature woman named Susan dealt with me and was nothing but bothered by my requests for help.
If you want to feel like your time is valuable... Don't bank here...
Online banking is also constantly having problems
I just opened a business account here I'll be closing that soon also..
The most typical ... Treated like a bank... Customer experience always
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April 2024 by Anthony Martocchio
2A Friendly bank, very helpful
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September 2023 by Aio Whw
just called looking for help with something. The guy tells me there’s nothing he can do, doesn’t offer any other solutions and then hangs up on me without saying anything- no sorry about that, no asking if there was anything else to help with, just super rude all around.
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June 2023 by Vincent L.
I don't bank with Rockland Trust, but, each spring, they hold a weekly series of paper shredding events at rotating branches. While other area banks and credit unions hold similar events, they might be limited to their customers, or to residents of the towns in which the specific branch hosting the event is located. In Rockland Trust's case, their events are free to all. This branch in Kingston was one of the last in the bank to host a shredding event, which was useful to me as it came after my annual post-tax season file cleanout. The staff from both the bank branch and the third-party shredding company were super helpful, even offering to help customers unload boxes from their cars. The drop off process was super simple - just dump your papers into a standard blue recycling bin, which the shredding company then lifted and poured into the shredding machine. An easy way to clear out old statements, including from Fleet Bank (remember them?). Thanks for making this service free to all!
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August 2021 by Allan Wright
VP Gail and her crew are the reason why the Kingston branch has been one of the most liked year after year. When they say local, they mean it. Real people, honest info. I built my house with RTC years ago and they're even easier to work with now.
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May 2020 by Kelsey Randall
Very friendly and helpful staff ?
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December 2019 by carmansell
It's a bank what can I say.
