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August 2025 by Lewis Gaming31 (Lewisgaming31)
Great customer service if you get the right person. There is one big dude with big hair who always has to make the Amazon returns uneasy..not enough tape..too much tape…box may not be right..etc…no one else there ever gives this much grief. Otherwise so glad the store is welcoming and gives great service.
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December 2024 by Chanel Alston
Very helpful associate that assisted me with my package drop off. First time using this location and pretty good experience overall.
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October 2024 by Caitlin Sullivan
Like the other reviewers, showed up at 8:00AM ( I told my job I was showing up late to drop off this package), and they weren’t open. Stayed until 8:15AM then left. This site is not accommodating to people who work full time jobs and need to drop off an early morning package. Saw two other people attempt to drop off at 8AM and turned around.
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September 2024 by Gaya Arumugham
The guys who own this place are incredible. Friendly and so hardworking. I always like seeing them when I have to ship or drop off a package!
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May 2024 by Debra Clair
Today was the 3rd time I stopped at UPS in Kingston after 8AM and even though they are supposed to be open, they were not each time. I give up, will no longer bother to try
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May 2024 by Joe Steel
Schedule says open at 8:00am. Never happens. ALWAYS late. I sat and watched 5 people bring their packages to the door only to find it locked
TRY HARDER
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March 2024 by Kelly Gittleman
Very high customer service. Very helpful
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March 2024 by Stanley K
Great service. Always friendly and prompt.
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March 2024 by Vinny Farese
Excellent service
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February 2024 by Patrick Gavin
It's a total racket. There is always some reason you need to pay extra for a supposedly “free” return. They'll give a song and dance about how they have different shipping rules than Amazon does with UPS, that they don't honor UPS account shipping labels, etc. It's so tiresome seeing UPS franchisees figuring out any way to make a buck off of regular UPS customers.
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February 2024 by Michael Bruni
The staff and customer service there is great. Highly recommended.
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January 2024 by mike bruni
The staff and customer service there is great. Highly recommended.
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January 2024 by Pepper Lover
I bring packages there often and always have great service from the employees. They are very helpful and polite. I have never had a problem with a shipment.
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January 2024 by Summer's Sweets
I have owned a small business for quite some time, which involves shipping very delicate handmade items. UPS Kingston has made it effortless to pack & ship my products! The owner was super kind and helpful he streamlined the process for me by creating an account for me there.
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January 2024 by Richard Venditti
Arrived at Kingston UPS store on Sunday at 11AM to find that store was locked and closed when hours said 10-3 and website said it was open. Saw an old woman with a large package arrive and turn away. Called the store and the manager said a single employee had called in sick ( an allergy). He said he would be there to cover within the hour. Went home and returned at 2:00 PM with rather large package but the store remained locked and closed. It goes beyond frustrating -it is false advertising of store hours. Poor management, poor responsiveness to clients. There are many people looking for jobs ,yet this store employs one employee ,and if he calls in sick the store shuts down to all little old ladies with heavy packages traveling from who knows where.UPS and this store should do better than this. They are closed forMLK so I guess I'll have to wait till Tuesday to return my package. Just bad.
