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July 2023 by George Morani
IF ALL US AMERICAN 'S NOTICE, WHEN A HISPANIC, OR ANY OTHER CUSTOMER FROM SOMEWHERE ELSE, AND NOT AMERICAN, THEY GET WRITTEN BACK TO WITH A PITTY TEXT I'M SO SORRY CALL ME, AND LET'S TALK , MOST OF OURS, ARE NOT ANSWERED. IF YOU FOREIGNER 'S WANT TOP SERVICE, AND GREAT MADE FURNITURE THIS IS NOT THE PLACE, THIS IS EITHER STAGING FURNITURE WHEN R.E. ARE SELLING HOUSES OR PEOPLE WITH , OR LIVE DIRTY. GO TO BOB'S , JORDAN'S EXCTRA I COULD NEVER LAU ON A DIRTY SOFA, OR USED.
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May 2023 by Myra Way
Honestly should learn some common courtesy and customer service. Yelling at your customers telling them if they can’t pay for their stuff why buy it just because they are a week late on a payment because their check schedule got changed. Then the calling hours if you guys don’t open till 11 am why on earth are you calling someone’s phone at 730 8 in the morning and then calling someone at 830 9 pm . It’s common curiosity not everyone is up that early and you guys are even open at this time so why on earth are you calling that early.
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December 2022 by Luis Franco
Bad customer service , deliveries late everything is going down hill in that store
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June 2021 by Anchez Liza
Essex st in lawrence ma is the worst they take your money and takes up to 2 weeks plus not on time with delivery. Never again
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October 2020 by dale adams
Staff is great caring people that will HELP you. Very timely deliveries and always willing to help once delivered. Yes, they wear masks also. Clean inside and out. Highly recommend. BAM
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August 2020 by Elaine Maldonado
This store is awesome, customer service is great,the team always looking to accommodate my request and if any emergency occurs there willing to work with you ,been doing business here @ this particular store for years always satisfied quick delivery and service
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April 2020 by J La Beba Garcia
This is my favorite place I love the employees there the managers and the furniture is amazing I’m happy with every furniture that I’ve been with them for eight years Ralphie Felicia Lisa I couldn’t find another way to make this public to thank you guys so much for staying open for your customers in this situation risking your lives love you guys so much thank you
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March 2020 by Euly Tirado
Great experience as usual
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January 2020 by Angelica Vasquez
They don’t deserve any stars. They should learn customer service. Very unprofessionals !
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January 2020 by Angelica V.
If I had an option to select no stars I would had. Unprofessional customer service in this facility...
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January 2020 by J M
This place was horrible I got treated bad and denied because the manager new my brother. Dont go there they lie
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December 2019 by J Morales
I like the staff very much, there polite and very helpful.
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April 2019 by William Ormaza
Fair pricing , good people
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March 2019 by Greg Seigars
The place sells junk knock off furniture . I bought a bed from them on Friday the 15th of Feburary and it's now 7:55 am on Saturday the 16th of February. At 6 am at 6am I learned on my side of the bed leaning over to wake my fiancee and the bed frame broke in two. Landing on my ankle and throwing out my back. The bed rails have half inch screws in it in which the slats attach to. The screw were only screwed in one eighth of an inch. Now I need to go to the ER cause my ankle is the size of a load of bread and I've also blow out my back from the bed collapsing on me. I will be having them come to pick this garbage up that's made in Vietnam. I'm am so angry and in excruciating pain. I hope they have insurance so I can go get xrays done. I will never do business with this place again. Oh and one more thing when they delivered my supposedly new furniture my girlfriend took over 15 pictures of scratches and dings and dents of this supposed high quality furniture. The place is a scam with fast talkers who suck you into buying inferior furniture. I strongly recommend you go else where. The salesmen and employees were very nice but I believe that's their job to be that way. I surely hope that they make this right and pay my hospital Bill's because I can't. Now I have to wait till they open so I can call and find out if they can pay for my trip to the ER. This has been a nightmare dealing with these people. Excuses and fast talk is what you will get if u are foolish enough to shop there. Have a nice day. Greg Seigars
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February 2019 by Edwin Laguna
Very nice and professional. I ask they find. Awesome
