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February 2024 by Carmen Castillo
Have a excellent services
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February 2024 by Paula Frew
The employees at Firestone are always honest and helpful to me. As a woman bringing my car into a shop by myself I could be taken advantage of. That does not happen at Firestone! I go to 2 or 3 different locations and it's always a great experience.
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January 2024 by Bernard Bod Greggor
Good coffee ☕☕☕
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January 2024 by Sally Magner
Always prompt, polite, informative!
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December 2023 by Alexander Wood
Amazing staff very nice people they take there time and make sure job is done right very amazed with the service
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November 2023 by abdelaziz kam
Bad service always filling no one need to work all time se busy but all 6 door no car inside very bad
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November 2023 by Matahari Lied
Although I'm sorry to see Jose leave as manager they couldn't have put a better person in charge over that Lawrence shop but Julio. I can't think of a reason to not bring your car to the Lawrence shop
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November 2023 by Jeremy Kosiba
Team did a excellent job on my Dodge same day oil change.
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August 2023 by Daa
Well, I remember it to this day here in this place, the encounter with a pig worker with a certain fascist character and little kindness and with no intention of offering help to customers who may be considered outside of their racial group, something very strange that happens in places like this and that we find ourselves with this certain type of people so to speak, since we know perfectly well that in this city of Lawrence it is mostly populated by Latin American people or other different nationalities.Well i was with my father that day helping him find some good quality and affordable new tires for his vehicle visiting different tire establishments around the city of Lawrence, well when we got to this place we quickly headed over to ask this person if could help us find some tires for my father's specific vehicle, which this person answered me and received me with that personality which I mentioned above, well there was another worker who called my father to help him with what he was looking for and proceeded to help my father and what was mentioned in these words of such a person, if it was not like that then what was it, since a white North American arrived at a certain moment when the other worker was attending to my father and that said person received with charm to his client of his same league.Well, in any case, it doesn't matter since in that place the other worker suggested another place where they have more affordable tires to buy in relation to prices and finally these encounters are not unusual or surprising that they happen, especially in these current times in this country.
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July 2023 by Spencer Cain
Update :Worst customer service on the planet earth miscommunication make us drive in circles to get a warranty claim done on these tires because you do not know how to level balance and align tires. …..Brand new tires, chopped when I got them in November. 40,000 mile warranty won’t cover it warranty on alignment won’t cover it . What’s the point of a warranty ?? You lost 2 customers over this , the store manger would have handled this way different of he wasn’t on vacation. Contacting Better Business Bureau and corporate today.I drove to upstate New York to have brake service done. My mechanic took the tires off and noticed that the tires were chopped I immediately called the store and spoke to the store manager. He informed me that if the damage was not caused by suspension, then they would cover it and fix the tires because we went in for two alignments. So why did Darlin do nothing today when the car was there for 3 hours?I contacted corporate and the tire warranty company. The store manager is on vacation Darlin even admitted when my husband talked to him last time that they messed up my husband remembers the whole conversation. Darlin says I don’t recall I don’t wanna loose my job over this. I’m not putting my name on it. That’s not how this works. So let’s do the right thing and fix the mistake. We brought the car there today. We dropped it off. The store opened at 7 AM. The car was there for three hours and nothing was done. The alignment was not even checked or fixed. Soooo stop dropping the ball you gave my husband the car now three times without it being safe to drive!!Corporate escalation number 2739965Tire warranty escalation number 1400596After the store manager said that if it wasn’t the suspension that caused the problem, he would replace the tires. Guest that he forgot that he said that on the phone ?Regional manager, not very helpful at all and does not know how to return phone calls !Store admitted that the new employee messed up the tires but now they’re trying to blame the tires for the problem, saying that the tires are being discontinued . Why would you sell somebody tires that you knew were going to be discontinued they have the same exact problem ? On top of it they’re only replacing two tires and charging us $55. Why would you keep any of the tires that are discontinued on the vehicle?Just so you guys know this was a gift so the fact that my husband has to deal with any of this is completely ridiculous. A gift is a gift, so why does he have to pay anything because of your garage is mess up ??This will be the last time that we ever purchased tires at Firestone.
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July 2023 by Laura Michalski
I went in with a question, and the staff person was very kind and knowledgeable.
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July 2023 by Eugene Blumkin
Great service. They went over and beyond to fix my flat tire on Sunday.Service: Tires
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July 2023 by Daniel Adames Avila
Well, I remember it to this day here in this place, the encounter with a pig worker with a certain fascist character and little kindness and with no intention of offering help to customers who may be considered outside of their racial group, something very strange that happens in places like this and that we find ourselves with this certain type of people so to speak, since we know perfectly well that in this city of Lawrence it is mostly populated by Latin American people or other different nationalities.Well i was with my father that day helping him find some good quality and affordable new tires for his vehicle visiting different tire establishments around the city of Lawrence, well when we got to this place we quickly headed over to ask this person if could help us find some tires for my father's specific vehicle, which this person answered me and received me with that personality which I mentioned above, well there was another worker who called my father to help him with what he was looking for and proceeded to help my father and what was mentioned in these words of such a person, if it was not like that then what was it, since a white North American arrived at a certain moment when the other worker was attending to my father and that said person received with charm to his client of his same league.Well, in any case, it doesn't matter since in that place the other worker suggested another place where they have more affordable tires to buy in relation to prices and finally these encounters are not unusual or surprising that they happen, especially in these current times in this country.
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June 2023 by Zachary Lefebvre
Paid $132 for a brake fluid flush and replacement. Watched them bleed the brakes from each caliper. Did not flush the system or add any new brake fluid.
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May 2023 by juli julz
Great service, even though they're online service was down
