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January 2024 by Samantha Thing
Their hours online said 9-8 but showed up at 6:50 and they said they were closed. How about you update your online hours. Also their phone to call the store doesn’t work. Fix that also
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December 2023 by Freddy Ruiz
Love this store Raul helped me with a great upgrade price ! Recommend a lot great guy ! Raul
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November 2023 by gary ring
Excellent service from Fred and RauFast service. Thk you
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October 2023 by Tina Desai
I want to command the customer service at metro by T-Mobile address is 67 Winthrop ave 01843.Thank you to Raul & Freddie and Mariel they know how to get the job nice and done thanks.!
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July 2022 by Milissa Wilson-Smith
My sister and I visited this store to purchase a phone and the minute we walked through the door we were greeted in a friendly way by the staff. The rep who assisted us was Kiara. She was very professional and well informed. She answered all our questions and even provided extra info. She was very patient as she tried and explained to me how to retrieve my info from one phone to the other. We were absolutely impressed by the kind of service this employee provided to us. I was feeling down because my phone had suddenly stopped working, but after dealing with Kiara. I left the store feeling happy and satisfied. HATS OFF TO YOU KIARA!!!
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May 2022 by Julissa C
Marieliz? ( register number today, 4/16/22@3:57pm) was very helpful, professional and happy to assist me during my visit. She owned my business and I left the store completely satisfied with me experience as a whole. Thank you?
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November 2021 by Raquel Cruz
Very nice people and fast service.
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March 2021 by Pat Lynch
My phone was down and the mod helped me extremely professional
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February 2021 by Samuel Mwangi
Horrible customer service
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December 2020 by Carla Pallazola
I am giving this location 5 stars!!.. I was there yesterday..the wait to get in was long but understable due to Covid..thats fine..they were letting only 2 to 3 people in at a time..when i was finally let in i was taken care of a very nice helpful guy..wish i knew his name..as i was waiting for him to fix my issue i was impressed with what i saw..things were CONSTANTLY being wiped down..i even expressed how impressed i was..i felt safe and not uncomfortable..i am high risk for Covid and anywhere i need to go im in and out quick..so Thank you Metropcs in Lawrence for taking care of me and making things clean and safe for customers..and Thank you to the nicest guy for fixing my issues..Please stay safe and Happy Holidays to all of you..?
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October 2020 by Martin Nilsen
I worked with Mariah and she was an absolute joy to work with listening to my needs and providing me with phones that were within an acceptable range for not only my budget but my needs. If you go to this store ask for Mariah
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September 2020 by Roger Henderson
Outstanding service Everytime I go here
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June 2020 by Laci Berry
Worst customer service! Sat in line for 30 min for the lady to come outside and said we had to leave. They were closing down the store after we called and get their hours. Then she said sorry nothi g they could do. Never go to this store.
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April 2020 by Yenzel
This people told me here a dog tracker for free you dont have to paid nothing i took it still charge 10 dollar i keep forgetting nothing is free in life
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March 2020 by Lia Rosario
There phone service is the worst ihave ever heard and I heard alot They suck for the phone service though the real store is Okay.