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November 2023 by Juana Avila
I was there for 2 months, I'll be back tomorrow, God willing, the young woman was wonderful, she took my blood, very comfortable, I didn't feel anything. You have an angelic hand, but the lady was in front of me, I went to register and she didn't care. I don't know if it was because I don't know English and a young woman at her side. On the other hand, she attended to me and said I had to have an appointment. Thank you, the lab girl told her to take care of me. Thank you very much. Thank you. God bless her. I hope to be lucky enough to see her again so she can work with me. Angel's hand in the laboratory.
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October 2023 by Scott Reingold
I been using this office for 4 years 3 times a year and they serve patients as fast as possible, friendly and respectably with quite a bit of caution keeping samples matching patients. I couldn’t believe I didn’t feel anything when they took my blood.Honestly never once had an issue of poor experience in service, mix ups or anything like the people on this review list.Seems they had poor experiences due to outside influences or self importance.Read between the lines. This place is great.
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September 2023 by Scott R.
Fast friendly staff and always carful with samples matching clientele. I hardly notice the pinch from blood removal and I hate needles. Not sure what the others are mentioning here but it seems they posable have outside influences making mistakes that afectes their experiences. I haven't had a single problem or bad experience.
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August 2023 by Tom T.
Absolutely the worst. They screwed up my order and I had to come back three times before they decided they could help me.
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April 2023 by Elena M.
My appointment was cancelled just 40 min before. Unacceptable
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April 2021 by Katrina L.
Yeah no. Not letting these people have a 5 star average review. Wouldn't if my life depended on it after what I went through with my daughter back in January. My infant daughter needed emergency blood work, per the instruction of her pediatrician the morning of Jan 18. We had to go to another doctor 23 miles away for the same problem at 11. We were able to make a 3pm appointment for blood work with this Quest online in the morning after the doctor gave us the order. Figured this would give us enough time to get back home from the appointment. In the meantime we received an email confirmation and then a text confirmation from Quest a short while before the appointment. When we got to the place right before 3:00 it had just closed. A woman inside shooed us away saying it was Martin Luther King Day and they were closing early. Tried to explain (through the window of the door she wouldn't open mind you) how we were able to make an appointment and received confirmations for 3pm and that our daughter was very sick. She didn't care. I was livid. We ended up having to wait until the next morning to have the blood work and get results. At that time my daughter had blood leaking from the intestines and we didn't know why so I was naturally frantic. We found out it was an allergy and as painful as it was for her thankfully it wasn't life threatening. But I will never forget how their incompetence caused my child to have her care delayed. I would suggest going to any other Quest but this location.
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January 2021 by Lucien Mahoney
Woman left before my appointment. Don’t go here.
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December 2020 by Joh. W.
Lately I've needed some blood work done.. and Quest is the closest location in proximity to my Dr office . Convenience is the key for me when fasting, and other issues are necessary... We've all been there? Its pretty simple. You enter and sign yourself in. You are asked on the board if you will be waiting in your car? Or in the waiting room? Since it was obvious this visit no one was in there I chose what would be a very short time in the waiting area. Within maybe 20 seconds I was called in. The technician who I've seen before is always nice, making a patient feel as comfortable as possible. Utmost care is taken checking your identity and labeling... Today's blood work was basically done in a flash & I was out in record time. Yes, no one enjoys having to go for blood work... but this was a completely positive experience !
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November 2020 by Anthony Capobianco
Woman was very nice and did a great job drawing blood. Was fast, easy and painless
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October 2020 by jayda joseph
LGH sent me over to do some lab work and stated that this office closes at 5pm. Whoever was on schedule today to draw blood decided to lock the door before 4:30pm and be done for the day. If your staff is going to be done before 5pm then maybe you guys should consider changing your hours of operation. It’s unprofessional and a waste of time. If your staff is not willing to work until the time the business actually closes then maybe you should consider finding new staff!
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March 2020 by Merrimack Valley Chorus
Customer service? I think not ...
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March 2019 by Karen Cleary
I'd like to share my experience with the quest diagnostics on Marsdon Street in Lawrence I went to have my blood drawn the women that works there couldn't be any more helpful greeted me with a big smile asked how my day was going ,Was very personable and pleasant answered all my questions I had it was a pleasure working with her I highly recommend people going to see her on Marsdon Street great personality outstanding job she definitely knows her stuff .
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September 2018 by Anonymous Anonymous
I avoid using the Quest Lab, on Marston St, even with my primary's office is right there. The lady who works there has a poor attitude. I had to use this Quest several times (over last 5 months) and each time she acted like I was inconveniencing her. She never smiles. It seems like she doesn't like what she does for work. Once I asked her if I should refrigerate a sample my doctor asked me to collect and she gave me a dirty look and said “why would you do that?†And, she smells like cigarettes all the time. In closing, I avoid Quest at Marston Street.
