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December 2023 by Jean Jones
The Manager Kojo gives excellent service.He is very professional also very kind also Philie they show you all the special clearance.I am very happy with what I got.
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December 2023 by loretta allison
Went to pick up two watches that were ordered for my boys from my husband who is now deceased. Both watches were engraved wrong, I was never called and told they were in, And when I went to pick them up was treated very, very rudely by the person in charge of repairs. They had taken something that was supposed to be a beautiful and touching experience and turned it into a horrific nightmare. No contact from the manager or the staff. No apologies and refused to give me a refund unless I accepted a check mailed to me for the refund, Which is almost $1000. It is now 9 days later , And I still have not received anything from this company. I am completely heartbroken. UPDATE...DAY 11 AND STILL NO RESPONSE OR REFUND. Day 16 and still nothing. This is beyond ridiculous
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December 2023 by Robert Brown
Very Helpful staff members at this location. Willing to go the extra mile to put a smile on your face. Worth the visit.
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July 2023 by John Morales
We had such a great experience here! My husband and I have been married for almost 2 years and had never gotten wedding bands - we’ve been using silicone ones! Today we happened to decide to finally invest in bands and we felt so welcomed here from the start! Tish really took the time to sit with us and talk over our options. I never felt pressured to decide one way or the other and she was so incredibly sweet. We left with wedding bands picked out and a very happy experience - including some stuffed teddy bears for our kids, lol. Thank you so much! You made our afternoon. - Ashley & John
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July 2023 by Angelica Lebron
Amazing service!! Tish was so patient with me and answered every question I had. Extremely knowledgeable!!!
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August 2022 by Cheryl Mcclusky
Great selection and Great staff!! So helpful
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May 2022 by Reina Hernandez
Nice place to shop very helpful people I recommended to every one!
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May 2022 by Steve Callahan
Good prices good friendly service
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March 2022 by Shelby Cole
I will never step foot in this Kay’s location again. My fiancé and myself went in looking for wedding bands and when asked our budget we were directed towards the “previously owned” section. I had 2 rings picked out to which the woman told me they were the same price when in fact one was 400$ cheaper than the other and within what I wanted to spend, she failed to mention this. When asking what I wanted in a wedding band I explained to her I didn’t want it to take away from my engagement ring, she asked to see my ring and referred to it as small rather than saying “for rings this size”.This was just an awful experience and terrible service, I understand your out for a sale but treat people with respect. I went to the Kay’s in Colonie Center Mall and the woman who helped me there was phenomenal, I found my ring she answered all my questions and made me feel awesome!
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January 2022 by Nicholas French
This is a Great place to Shop!!
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November 2021 by chris hayes
they don’t sell claddagh rings so like don’t go here if thats what you want
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July 2021 by Shelley Roberts Woodall
Excellence in customer service and quality!
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January 2021 by Haul of Fame Movers
Kojo’s customer service is second to none.
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October 2020 by Robert Richard
I love going there they're very helpful nice and polite
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January 2020 by George Shaw
Like other reviews have noted, shady dealings and false promises. I will never deal with Kay Jewler again after my one and only experience. Customer service proved to be useless as well. Judging by this experience I would say the whole Kay Jewlers chain is a rip off. Bunch of con artists doing anything they can for a sale.
