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December 2023 by R J.
I have always had good experiences here. While they always gave essentials like LED lightbulbs and home accessories, they always s have great summer deals as well. Last purchase was oil for my chainsaw. They also offer blade sharpening.
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August 2023 by Jacob Moglia
Good local hardware store. Came here to fill up a propane tank and get a couple of things too. Clearly labeled isles make it easy to find what your looking for.
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August 2023 by B B-CurriGiotti
Had exactly what we needed, nothing less.
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August 2023 by Hidden Gem Explorer
Disappointing Local Hardware StoreI recently visited the local hardware store, August 2023 and it prompted a rating decrease from 5 to 3 stars. There were several concerning issues that impacted my overall impression.On the positive side, the store had a decent selection of products, and the location was convenient. I appreciated that they try to carry a variety of items, and make it a one-stop-shop hardware needs.The most notable problem is the high turnover in employees. It seems like every time I visit, there are new faces, which makes it challenging to establish a rapport with the staff or receive consistent assistance.Furthermore, the lack of knowledge and willingness to assist in finding products by some employees is concerning.Moreover, the customer service and friendly feel that was much appreciated in this store has diminished over time. The staff seemed distant and disinterested, which made the shopping experience less enjoyable.One issue that compounded the problem was the apparent lack of proper training for the employees. It was evident that the blame shouldn't solely fall on the staff, as they seemed to be unprepared to handle customer inquiries and provide effective assistance.Another point of concern is the frequent price changes, often leading to incorrect or unmarked prices. This made it frustrating to determine the actual cost of items and caused uncertainty during checkout.Lastly, the overall atmosphere of the store felt unprofessional, which further detracted from the shopping experience. Cleanliness and organization were lacking, making it difficult to find what I needed quickly.In conclusion, while the local hardware store had some positives, such as its product selection and convenient location, the issues of high employee turnover, lack of knowledge, diminished customer service, and frequent price changes were significant drawbacks. The store would greatly benefit from addressing these issues and creating a more welcoming and efficient shopping environment for its customers. As of my recent experiences, I could only give it a three-star rating.
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July 2023 by Tamera Ferguson
Didn't have a wide selection the and what they did have, they didn't have a lot of stock.. For example, we needed three connectors and they only had two.
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May 2023 by Joseph Tonetti
Purchased a new Weber grill from Carr (lee). Customer service was thorough and responsive . Very helpful team over there. They always try to help in any way that they are able to. I ask plenty of detailed questions, and they are patient and respectful. Good group of people over there.
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May 2023 by Robert Quinn
Always helpful! Well stocked, local hardware store and close to the lumber yard.
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May 2023 by Vincent Garofoli
Excellent customer service and knowledgeable staff with a large selection of popular brands and parts.
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May 2023 by James Noble
The staff is attentive and helped with finding everything we needed.
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April 2023 by Anthony Sears
Despite being a newer store the staff are very friendly and helpful
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March 2023 by George Mengel
They helped me find what I was looking for
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September 2022 by Chance Mercier
Dom is the best, super friendly and always greets you with a smile
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August 2022 by Jennifer C
Super friendly staff! They are always available to assist. The store is a bit short staffed right now, so give them a break and be patient.The paint department does a superior job with matching!!!
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June 2022 by Patrick Rooney
Pittsfield, Massachusetts, 01201Well stocked. Knowledgeable staff. Pleasant and helpful.
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May 2022 by Paul P.
Lee Hardware is now owned by Carr Hardware which pretty much dominates the hardware business between Pittsfield and Great Barrington. They are as good as any for everyday hardware and seasonal needs, but sadly, leaving anything in the store for service has been problematic for me on two occasions. The first was having my Stihl chainsaw serviced. They are a Stihl dealer and service facility, and very close to home, so that's where I went for service. After two weeks, I still hadn't heard what the status of my saw was, so I called. Every time I called I got a runaround; "the guy's gonna call you." No call. I call again a few days later; "he's working on it right now, he'll call you as soon as he knows what's wrong." After about 3 weeks, and still no information about my saw, I asked for it back. Finally the "chainsaw guy" calls me and says the engine is shot and it can't be repaired, as it is too old to find parts for it. Why does it take 3 weeks to find that out? If they are so backed up and know it's going to be a long time before the service person gets to it, why don't they say that up front? I just brought in a lawn mower blade for sharpening. The guy in the store says it's going to take up to a week. I'm not happy, but at least I know how long it's likely to be. They send the blade from the Lee store where I brought it, to the Pittsfield store for sharpening. I call the Lee store 8 days later, and they call the Pittsfield store to find out the status, and tell me I won't have it for 3 more days because there's nobody coming down to Lee until then. Are you kidding me? If I wait, that's a full 11 days from when I brought it in, not a week. I had to drive to the Pittsfield store to get my blade which was sitting there waiting for delivery back to Lee. This is not good customer service. Carr has become a pretty big company, but it seems that nobody is managing customer services like one would expect from a neighborhood hardware store. I hope someone in authority reads this and takes notice.
