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November 2023 by Bike Life NJ
Im disappointed in their hours. They close at 4pm and the average working American works until 5pm. They are closed on the weekends so give u no chance of pulling your car out on your day off. Even tho they are closed they still charge u 2 days knowing u can't get the vehicle. I will update this review as I find out why they want the title to my mother in-laws vehicle which is something I never heard of. They work with AAA but failed to mention that. Also they insisted on having my mother in law catch a plane from Florida when my wife lives in NY and could have been picked the vehicle up 4 days ago now they will charge them for the days they are closed as my mother-in-law figures out how to get to Massachusetts. This seem fishy as they push the whole title situation. I also own a legal tow company out of NJ so the way they are dealing is catching my attention
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November 2023 by nathan bailey
Professional and responsiveHelped us keep rolling when we needed their svc’s. Will be using them again for sure.
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October 2023 by Ellie C.
I was very disappointed when i was quoted daily pricing over the phone, to then show up to hand over my card. As Jen swiped my card, without having any convo about additional charges or deposits, she attempted tp charge my card $450+. I did not havr this money & when I attempted to transfer from savings, it was already pending. I walked in with $600+ to my name & walked out at zero. Oh, i thought we went over this on the phone? WTF. Horrible customer service, no sign of customer service or showing compassion for robbing me of all my money....and today over the phone i told her i was so disappointed that she showed no emotional signs of regret for making such a huge mistake. Not double checking her work. The charge is STILL pending & she really doesnt care one bit.
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September 2023 by Adrian Kohlenberger
Always there when you need them. Very knowledgeable and professional about there business.
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September 2023 by Matt Krolikowski
Just got a car inspection, and the place was great. Helpful staff and was in and out quickly!
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July 2023 by Sarah Gambell
We had a great experience with R.W's! My son and I were driving from Boston to Syracuse and were having car trouble. We pulled off the Mass Pike in Lee and found them. In less than an hour they helped us out and we were back on the road! Scott was great as was the rest of his staff. Very friendly and willing to help!! And at a very fair price!Service: General repairs & maintenance
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July 2023 by Nathen Stack
Fantastic company that will take 4 days just to never to look at your vehicle you need for work. Find anyone else in the area for your vehicle.
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June 2023 by Steve LaPointe
R.W. towing came to my rescue through a AAA service request at the Lee plaza on the Mass Pike. My car failed and required a tow back to the Albany area in NY. The service was outstanding from arriving quickly to being amazingly accommodating and friendly. I can't say enough good things about the rescue experience after the unexpected breakdown. These are folks you want to do business with - Steve LaPointe
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June 2023 by David Singer
A valve stem broke on my rental car on a Thursday night; I waited three hours for AAA in vain, so I called RW's. They arrived in 30 minutes, towed my car to their shop, gave me a ride to my hotel, and replaced the tire the next morning. Very professional, and they made a bad night MUCH better.Service: Tires
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May 2023 by Joseph Calcavecchia
Realized I had a slow brake line leak after hours a few miles away. Left my car there and spoke to them by phone in the morning.I was quoted a price of $437 including labor and materials.I got a call 5 days later and I owed $600 and change that materials weren't included. Bullshite!Without even saying anything additional had to be done.Get your story straight because $437 couldn't be just labor when it's $125 per hour. Got emailed with a very incomplete un-itemized bill.After complaining I got a more detailed bill that was still about $50 over the original quote.I guess when you're out of your state it's open season.
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May 2023 by liz buratto
RW's is the place to bring your car for anything! We have had our cars inspected, repairs, had to have cars towed- they are the best. Always reasonable and the staff and the mechanics are so nice. We love RW's and will always use them!
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March 2023 by Meghan Kill
My car broke down on a Sunday afternoon & they towed it right to the dealership. They were so easy to work with and I would highly recommend them!!! Thank You!
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March 2023 by MCAJ4
Towed us out went we went up a creek with no paddles and the boat was sinking and got us out of a situation no towing company would be able to get us out and yet they did great service 100% would call again.
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January 2023 by Travis Ruscio
Good towing service, but I think their diagnostic and high level mechanical abilitys are limited.
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January 2023 by Matt N
avoid this place at all cost. They literally rob you if you get in an accident saying you can’t keep your belongings as collateral. THIS PLACE IS TERRIBLE THE COSTUMER SERVICE IS ALSO TERRIBLE. TRUST ME AVOIDService: Auto maintenance
