-
December 2023 by Jeri Benedict
Computer system seems slow, but employee was friendly
-
November 2023 by Berkshire Girl
Had to have a modem replaced. Service was fast and efficient.
-
October 2023 by Melody Lopez
They have been charging me for cable for months with no one notifying me that it was added. I've been put on hold for 15 minute incriminates and not one person can help me remove the cable from my account or even answer the phone. Still on hold. Since 330 it's 4 now. It's been a nightmare. If you can get internet anywhere else, that might be your best bet.
-
August 2023 by Nicole NAI
Save yourself the energy and do not get spectrum service. Get anything but!
-
October 2022 by James Lawrence
Had to drive 20 mins to the Lee store, closest Directly store to me, because they don’t pick up the equipment I replaced. Got to the store at 2. “Closed until 3.” Though the store info online says they should be open.Yeah. Small country market, doesn’t seem like they care. Endless waits on the phone. No local number for the store so you can find out when they’re open the day you go.I could spend another $4 had to come back another time. Or wait it out.Sooo hereI am having a disappointing lunch nearby while I wait. Wouldn’t a drop box at the store be a decent idea? I spoke with a nice elderly lady outside who needed a cane to get to the front door, only to find the door locked. She lives locally. Comes here often. Says the person who runs the store closes when things show down. “It’s different every time I come here.”Yep. That’s the corporate version of customer service for you.
-
July 2022 by Brian Buccellato
Horrible. Woman that works at the store refused to serve me because I started knocking while she was "in the restroom" for about 15 minutes. She told me I made her uncomfortable while she was in the restroom and locked the door. She apparently puts this "be back soon" sign up very often. I suspect she's just goofing off while she should be working. This trip took 45 minutes out of my day. Completely unacceptable customer service from a garbage company.
-
May 2022 by Norma Laurenti
Chrystal, who works at the Lee, Ma. Office was so helpful , pleasant and very patientWith me working out a new plan. She took the time to explain everything.Thank you, Chrystal!
-
April 2022 by Sophia СОФИЯ
Obtained internet service from this location in 2018. It was super fast and easy to pick up the equiptment. The internet service itself has been working at full stregnth with no issues at all these las few years. This is true for my location (Lenox) I suspect that in places like Stockbridge where they are lucky enough to not have any towers around, that may not be the case. Highly reccomend.
-
October 2021 by alison wilcox
Only paid my bill. The automated features were easy to work with.
-
July 2021 by Nick Trierweiler
Helpful people
-
June 2021 by Rupert Young
Friendly helpful clerk. Plenty of parking. One downside is in a remote location although somewhat near the premium outlets.
-
May 2021 by Garret Utter
They are lucky they are the only real provider, if you can call them that, in the area. Pirates, and not even the cool kind. My internet/phone/cable goes out once a week. And the entire process is automated so they aren't even paying real people to help us when it does. They are horrible, don't bother. Raise carrier pigeons, they are more reliable and better worth the cost. T R A S H Just wait for a competitor.
-
September 2020 by Robert Christman
Was told one thing on the phone went to store was totally different in store was sent to another store with the same results. Highly unhappy
-
July 2020 by Misha Forrester
Closed including the overnight payment box.
-
June 2020 by Ali Rosow
My internet drops all the time. I have tested it. When the internet is working, the speeds are great. However, out of no where, it will drop. I had Spectrum come and replace all cables. I know it is not my modem, or my cables. It is their service because I have talked to others in the neighborhood and the area and they have the same issue. Unfortunately, there is no choice in providers otherwise I would go with another provider. This service is trash. I am on a call, it goes dead. Zooms go dead. The internet just drops. Very frustrating especially since I am working from home right now.
