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November 2023 by Joel Laracuente
Exceptional Service and Professionalism!I recently concluded a two-year tenure with Leicester CubeSmart, and my experience was nothing short of exceptional. Throughout my time here, I had the pleasure of interacting with the warehouse manager, Adam, whose kindness and professionalism left an indelible mark on my renting experience.From day one, Adam consistently demonstrated a level of warmth and understanding that went above and beyond the norm. As I prepared to vacate my storage unit two days after the billing period, Adam not only addressed my concerns but also went the extra mile to reassure me regarding a potential refund. His proactive approach and genuine concern for customer satisfaction were truly commendable.What sets Adam apart is not just his professionalism, but his innate instinct for kindness and understanding. These qualities are not something that can be taught; they are intrinsic, and Adam possesses them in abundance. It's rare to find someone who consistently exudes warmth and empathy in a professional setting, and Adam is undoubtedly one of those exceptional individuals.Due to the positive experience under Adam's management, I felt confident in extending my business to a sister facility that better suited my needs. The trust and comfort instilled by Adam's demeanor made the decision to continue renting within the company an easy one.If I ever find myself in need of a storage unit in the Leicester, MA area again, Leicester Storage would be my first choice without hesitation. The commendable service provided by Adam deserves recognition, and I sincerely hope the company acknowledges the gem they have in managing their property.In conclusion, Leicester Storage under Adam's guidance has earned a solid five stars from me. The combination of professionalism, kindness, and understanding sets this facility apart, making it a top choice for anyone seeking reliable and customer-focused storage solutions in the Leicester area.
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November 2023 by Inese Benks
Clean, leak free storage units. Very friendly and helpful manager on site. Easy access to units.
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September 2023 by Linda Eldridge
Adam is very competent, friendly and very very helpful.
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September 2023 by Debra Kittredge
Adam was great to work with. He made the process easy, clear ,and positive.Price was reasonable compared to other local storage companies.
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July 2023 by Kris Bishop
Was east and painless, Adam was great to deal with.
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May 2023 by Jesus Iraola
Thank you for everything you guys are good
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March 2023 by Francesca Metterville
I signed up online and the whole process was quick and easy. I was contacted shortly after just to see if I had any questions. I am very pleased with my experience so far.
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January 2023 by Ruth Parker
Adam at the Leicester, Ma location was very helpful. He made me feel very comfortable confirming my reservation. Thanks Adam
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January 2023 by Todd Juskavitch
Fast easyGreat staff
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December 2022 by James Ryan Sharpless
Just rented a unit. Adam was great, very personable, listened and communicated the terms of the agreement in an easy way for me to understand. Would recommend.
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December 2022 by Angela Griffin
Fast and so easy to set up also great customer from beginning to end!
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October 2022 by Jodi Wells
The app is great so easy to get the storage unit when you need it anytime of the day or night.The staff is so nice and always willing to help, best prices out there
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July 2022 by Jodi W
The app is great so easy to get the storage unit when you need it anytime of the day or night.The staff is so nice and always willing to help, best prices out there
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July 2022 by Jennifer Carlson
When I needed no notice storage a couple of years ago, Cube Smart in Leicester was the most affordable and available. Their staff have been kind, answering any questions, and their facility was very clean. I was able to use a climate controlled space and was never concerned for my safety while there or that of my belongings. Recommended!
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July 2022 by kaytee clark
When Cubesmart took over Main St storage in Leicester, I was not informed I had to update my insurance with them. My unit was infested with mice and I lost all 50% of my belongings and was told there was nothing they could do, due to the insurance reasons. There were actually dead mice within my unit. (I only stored totes of household items and furniture which had to be thrown away) I'm actually really upset about this considering in the last year, they have upped my rent 2 times. I also had to pay a trash removal company $714 to get rid of all my ruined household items.Edit to add: I have sent an email on June 26th to the email address provided by the Cubesmart owner and have STILL not heard a peep back. Apparently they do not care! Beware!
