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“Let's admit it, going to a postal office is usually pretty stress inducing - at least for me! The lines, the attitudes, the staff, ugh.
However, I recently had to mail important information and decided to to to USPS in Holden. It was great! The staff was friendly and they were able to mail my letter and it was in-and-out.
I will come to branch next time!”
“Very Fast and Efficient Staff There! They could Be Moved Into The Shop At The End Of The Plaza And Be Made Bigger! It Would Be Wise Of Them To Do And Provide More Services For Northern Worcester Massachusetts! But The Site Is Great! People Are Very Friendly And Very Welcoming!! It Is Very Neat and Very Clean! It Is Very Easy To Access ♿! They Offer Free Boxes For Shipping Out Your Items! They Do Know How To Do That QR Code Thing! Very Highly Trained! I Very Highly Recommend This Location For All Your Shipping Needs!”
“This post office is great and the staff is always friendly, but like other reviewers have said, the lunch hour is not what's listed here. On the door there is currently a printed sign that says they close for lunch from 1-2 every day. Online it says they close from noon-1.
Today I decided I'd head over a little before 1 and to kill some time before they return, I would go grab something to eat. I'm glad I decided to just check and see because it was 12:50 and I would have missed my opportunity to drop off my package today if I had stuck to my original plan!”
“I was having some issues with Amazon Packages and Jeff gave me a call and walked through the tracking process with me and really helped me figure out what had happened with my packages. I really recommend this Post Office.”
“I had lost my shipping information and I was going to lose $500. I called the post office and the woman I spoke with was spot on!!! She was pleasant cooperative and helped me fix the situation. I will say I have used this little post office off/on for years and I have always found the postman responsive and professional. However in this case she went above and beyond. There are still good people working hard to help customers. I met one today”
“Customer service was excellent. Never had to argue about about returns and the employees knew how to accommodate any of my needs. Excellent job done by amazing, helpful people.”
“Like everyone, I hate lines, but that's part of the problem with the size of the building, not the employees. I've always found this location to have friendly and helpful people. And no, I don't work for them!”
“Great, small Post office. Always very clean, super friendly & helpful staff, overall very happy to have my PO box here. I was surprised to see a low rating, however I understand now after reading them...Regarding the (2) one star reviews;Reviewer #1: Amazon is a seperate entity from USPS- USPS can't "cancel" shipments from Amazon.Perhaps concentrate on your own intellect & virtues (or lack thereof) before passing judgement on others. Your parents must be proud.Reviewer #2: Local Post Offices do not transport packages, or have any control as to when a package will arrive. They accept items for mailing out, and receive them from the mail carriers/trucks. The rest is done off site, through the postal system network, and is dependant on where the package was mailed from. Perhaps change your rating to reflect the actual business you are rating, as they deserve better.”
“This post office provided probably the best experience I've had with USPS. The woman who helped me was unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps”
“I thought I’d leave a positive review, based on the below reactions.I went inside today, and Clerk 12 (forgot to grab his name) helped me find an appropriate P.O. Box for my business. In the meantime waiting for the manager to get us keys, he politely and quickly waited on other customers so as to not hold up the line. He repeatedly checked on status and me during this time, as did the manager who was covering both locations in Charlton.”
“Veronica is one of the best supervisors.I had an issue with a package and she went above and beyond to help. She made sure the situation was handled and even called and checked in to follow up.”
“I love the Spencer post office; everyone I’ve interacted with here as been above and beyond kind. I go 3x a week to drop off packages and have never had a bad experience.”
“Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.”
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“I needed to mail something certified and I was clueless so I asked the woman who was working behind the desk for some help and she was so patient with me, she explained how the process worked with every relevant detail and guided me to fill out the appropriate materials to mail out a letter certified....She made me feel comfortable because I was confused at first and didn't rush me at all through the process. She even helped out the nice gentleman who came in while I was filling all the forms out so it showed that she is great at multitasking while making the other customer and I have a pleasant experience.....and even some laughter”