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January 2024 by S S
Why Carr Hardware Lenox Has Lost My Trust and Business.I bought 2 sodastream refills at the Lenox store. The total came out to $47.98 or $23.99 each including tax. The same refill online through sodastream is $16.99 with free shipping for purchases of $65 or more ($18.05 a bottle including tax). Meanwhile, at this very moment in the heart of SF, you can purchase the same refill at my former hardware store Cliff’s Variety for $18.46 including tax. Why was I being charged nearly 6 dollars more per refill by Carr Hardware? I was shocked when I looked at my receipt when I got home. What gives?I called the store and questioned the manager, Patty and explained the price discrepancies I had been finding. She was dismissive at first citing “price increases” as her justification. I told her I would complain about my experience online and then she said “corporate sets the prices and she would check and get back to me.” I have yet to receive a return call.It’s upsetting that post-covid so many businesses, local independents and large corporations alike, are willing to gouge their customers and their community. After some online research, my experience with Carr Hardware’s refill pricing is comparable to complaints I had read about online by Walmart customers. I will be reporting my experience to the Better Business Bureau and caution you to be vigilant at the checkout counter if you shop at Carr Hardware. They’ve lost my trust and my business.UPDATE 12/28: SodaStream confirmed retailers should be charging $16.99 plus tax for the refill/exchange. They have escalated my complaint and will be contacting Carr Hardware directly. Patty, manager of Carr Lenox has apologized and has refunded the overcharge amount. She will be working with Carr Hardware corporate to change the refill pricing.Note: Staples Pittsfield is charging roughly $18 for refills and may be your best bet for honest pricing for this particular product in the area.
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December 2023 by Christopher Harrington
Shop local
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November 2023 by Matthew T. Carlson
Awesomeness
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November 2023 by Jack Steffek
Very helpful staff.
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September 2023 by Thom B.
Fantastic Hardware business . They sell everything you need even coffee makers
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September 2023 by Nathaniel Reilly
One of the only places I could find a gas powered weed Wacker
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September 2023 by Tryna B. Anonymous
The place had everything. Staff was affirmatively helpful and even welcoming.
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July 2023 by Clj 1963
Great store great location and great customer service!!
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May 2023 by Alan Hanson
Great hardware store, have most all you would need
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May 2023 by Raymond Westermann
Beautiful store. Patti is always there to help. Very confinement
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April 2023 by Paul&Lesley Pappas
They always have what I am looking for without dealing with the big box store. And they know my name and super friendly.
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December 2022 by Pamela Noble
Locally owned hardware store, always try to support local. Employees are always helpful and knowledgeable!
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September 2022 by Judith Glascock
The best hardware stores anywhere! Great, knowledgeable staff. Always has the things I need in stock.
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August 2022 by Phil Halpern
Good selection of products, however, the staff is not helpful.
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July 2022 by James Fletcher
This hardware store is clean and well organized, with a friendly and knowledgeable staff. The business is a great addition to the stores owned and operated by Bart Raser, a local entrepreneur and respected home improvement specialist.
