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February 2024 by Alexis S.
My friend and I popped into this store as we both had it bookmarked. It's a very cute, upscale store, selling beautiful home goods, coffee table books, and a smattering of clothing and shoes for both men and women. The staff was friendly and my friend and I loved how curated the store was and we will definitely come back again the next time we visit the Berkshires!
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August 2023 by Melissa Goldstein
I am a local client that has supported this retailer since her opening. I recently purchased a handbag and wanted to exchange it (for a higher priced bag) within 6 days of purchase. The owner had zero interest and refused. Frankly, in todays world, a supportive local client is not worth losing over a policy she has in fine print on her e receipt. And the lack of personality and loyalty was very disturbing. As a business owner, policies are important but fostering loyalty is more important.
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August 2023 by Julie R.
Please do not shop here and do not buy her footwear. I was sold a defective shoe and the owner would do nothing to assist me in getting the item repaired. I have spent a great deal of money here and will not shop for an owner who provides no customer assistance and cannot stand by the products she sells. Once you make a purchase it is final sale so please be very sure of your selection. There are so many wonderful boutiques out there with owners who care about their customers and know that the best way to retain customers is to provide them with not only pretty things but a quality product and great customer service. This owner is not pleasant to begin with and this experience sealed the deal for me. It is not ok to spend $500 on shoes that are defective and have the owner take no responsibility.
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July 2023 by Mark D.
One of my must-stops in the Berkshires. Also, one of the best places for men's clothing. The brands I love. Oliver Spencer, most especially. Can't get out of there without something new. Every time.
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June 2023 by Vicki W.
I have been going to Design Menagerie since the the store opened. The store is just stunning and the staff could not be any more helpful. Brigot has an a memory..she not only remembered my name, but my my mom's and where we live. She is more than accommodatin. always looking to help make the right selection.
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August 2022 by Emma Butler
This place is lovely. The staff there is lovely, and the owner is an amazing Austrian lady who is very kind, generous, and attentive to your needs! Would defiantly visit this boutique again and a great spot that you should defiantly check it out!
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January 2022 by Silene Lim
I echo the other customer’s reviews of beautifully curated clothes, furniture, Etc. I did however encounter the lovely sales assistant, this is on 1.2.22. Knowledgeable about the stores’ various products. The clothes and furniture, along with candles, soaps etc are from all over the planet. And I also agree that more things can be on the website, as I would certainly buy more things online. The store is expensive, and brands you won’t normally buy commercially and I imagine one would get one of a kind products in there. Would totally visit again when I am in the Berkshires.
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December 2021 by Patricia O.
The owner/manager of this store is extremely rude and unpleasant. She has terrible customer-service skills. The merchandise in her store is over-priced. I found many of the same items sold in her store in online shops at more affordable prices. Avoid this store!
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November 2021 by Sherry L.
Friendly, fashion forward staff. Japanese snd Italian designers you will not see anywhere else in the Berkshires!
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April 2021 by Joslyn King
Design Menagerie was the last store I went to as I had perused 5 or 6 boutiques in the area. I am visiting and all the staff at the other boutiques were lovely and friendly. I found the owner’s (?) attitude quite abrasive. There is a 3-4 foot space that is not blocked off which looks like one could walk right through to the other side of the store. Guess not! I was asked not to walk through the cash register area as if I was there to steal something. 1) it was NOT blocked off and 2)I would never speak to a customer in the tone she spoke to me. Will not visit this store again.
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April 2021 by Joslyn K.
Design Menagerie was the last store I went to as I had perused 5 or 6 boutiques in the area. I am visiting and all the staff at the other boutiques were lovely and friendly. I found the owner's (?) attitude quite abrasive. There is a 3-4 foot space that is not blocked off which looks like one could walk right through to the other side of the store. Guess not! I was asked not to walk through the cash register area as if I was there to steal something. 1) it was NOT blocked off and 2)I would never speak to a customer in the tone she spoke to me. Will not visit this store again.
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October 2020 by Jasmine T.
I tried to visit this store twice and each time I was treated poorly. First time I was directed to the sale rack and told the dresses start at $500. The second time, I was followed around the store like I was going to steal and ignored when asked for help. It's a shame since I am a huge fan of asymmetrical dresses. Luckily Twigs was much friendlier. The owner remembered me a month later. I scored much a cuter dress for a modern woman that was fun and colorful. It was very much a Pretty Woman moment.
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September 2020 by Rachel H.
This is my first yelp review but feel the obligation to warn people of this horribly rude and truly scarring shopping experience at Design Menagerie. The owner, Birgit, was the acting sales associate while I was shopping here today with my mother, my mother in law, and my brothers new girlfriend. I was holding a bunch of items to try on and was not asked if i wanted a dressing room since Birgit was assisting another customer. I decided to put my items in the open dressing room and proceeded to try on the clothes. Out of nowhere, while I was completely naked, Birgit, in a very angry and aggressive tone yells out, "You are not allowed to be in the dressing room alone I am supposed to help you!" and then proceeds to rip open the curtain exposing my body to the store. There was a male customer behind her and she did not even realize. I covered myself up with whatever i could grab and she continues to yell "do you not see the sign on the mirror?! this is covid and you are not wearing a mask and I am supposed to help you get dressed in the room!" I admit that my mask did fall off while I was trying clothes on and I did not read the sign as I was in a rush to get the clothes tried on to meet my husband for lunch. HOWEVER, never would I have allowed her to come into my dressing room and put the clothes on for me (that is not a normal covid procedure and is completely inappropriate). I explained to her, very calmly, that her actions were unacceptable and she is embarrassing me. She was still very rude and using an angry loud tone saying she was the owner not just a sales associate (not sure why that matters but ok). I put my own clothes on as my family, horrified, shuffled me out of the store. We went into the store next door to recover and were talking about this awful experience when Birgit barges into the store next door yelling again "I need to speak to you! Come back here we need to settle this!!" I calmly went with her outside and she proceeded to accuse me of shoplifting!!! I pulled my shirt up for her again (if once wasnt enough for her to see my naked body) and had a small fanny pack on me which i opened and - clearly - nothing was stolen. Embarrassed Birgit said, it must have been the hangers from the previous customer and then said "This is why i dont let people go into the dressing room alone!" It was horrifying and belittling, not to mention I was about to spend over $1000 in her completely overpriced store. My mother in law, a therapist, said i should report her to the police for harassment. I decided to write this yelp review instead. Stay away ladies, i am still completely shaken up by this. Brigit, as a woman, you should be completely ashamed. Birgit, you need to learn how to run a business, treat customers, but most importantly you need to learn how to be a better human being.
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November 2019 by Annaheta Salajegheh
Beautifully selected clothing and home items. Always worth a trip when I’m in the area. Wish they sold more stuff online for those who don’t live in the area.
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April 2019 by Sara Jonnes McDonald
LOVE this beautiful store!!!
