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November 2023 by Eugen S
UNPROFESSIONAL SERVICE. AMATEURS. RUDE MECHANIC.Made an appointment to change tires, check brakes, check oil, change oil and check fluids. On the day of dropping the car i have reminded to check tires and check brakes, change oil. The car is pretty old and definitely needs more attention and care, especially before the winter. Later in the day received the call that the car is all set to pick up(tires were changed), and I asked the service guy if he checked the brakes and changed oil. He told me that nobody has informed him about this and he already has my car outside, and different car is already on the lift. When I came to the shop and asked them to make it right and why is this happen, he repeated again and started yelling on me that nobody has informed about it, he didn't have this on the book and basically it's not his fault, he was blaming his co-workers of this issue. He also was yelling on me in front of other customers too, which is disgusting. Very rude mechanic and unprofessional. Thats how they treat their local customers. With no respect and apology.Do not go there if you are looking for a professional mechanic to work on your car.Services: Tires
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July 2023 by Alan Hanson
Small repair shop, so you get first class service.
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July 2023 by Spee Watson
The gentleman behind the counter was polite and very helpful, but due to a recent ownership change, in-store stock was pretty lean. So, despite his best efforts he could not find me the tire gauge I wanted. He apologized but it wasn't his fault.
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June 2023 by Kate M
Quick and easy inspection. Nice staff who are also efficient.
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December 2022 by Oliver Spencer
Had my new tires installed. Great job done quickly and for a reasonable price. I will go back again.Service: Tires
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December 2022 by Harry Benjamin Handler
Mr Fortune is quite a guy. Speaks his mind to the fullest. Gave me free brake fluid when my car was depleted.
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December 2022 by Ben Handler
Mr Fortune is quite a guy. Speaks his mind to the fullest. Gave me free brake fluid when my car was depleted.
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October 2022 by Joe Montanaro
looking forward to returning to one of Berkshires best .... the owner/operator is awesome ... thank you
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August 2022 by Max Smart
The vey best. Wonderful. ?
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July 2022 by Sonya Bykofsky
Honest people, reliable service. I've used them since 1998...never a bad experienceService: General repairs & maintenance
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June 2022 by Tiare Austin
Helpful, thorough and kind
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December 2021 by jake szottfried
Hours are wrong, they close at 4:30. Inspection will have to wait till next week I guess
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September 2021 by Bobby Hillard
Fortune automotive. They are phenomenal people, knowledgeable, and have a sense of humour. This is one of the best shops around. Lou and Gayle make you feel like you're one of the family. Chris their mechanic is knowledgeable, funny and a hard worker. The no longer do towing but it's made up for in the service you receive at the shop. Lou is a veteran and a great addition to Lenox VFW. He respects you and you vehicle. I recommend all the way. Great people, great service at a price that's fair.
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April 2021 by Michael Spratt
Nice friendly and honest
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April 2021 by Marcia Bernstein
Friendly, fast service
