Towing near Lenox, MA

“Ended up with a flat tire, called AAA and Hoff’s was dispatched to my location. Glenn, the driver that was working that day, came to my rescue like a ray of sunshine on a cloudy day. Great communication, familiar with the area in terms of where my car was located in the shopping center, and most importantly THE BEST POSITIVE ATTITUDE. He didn’t skip a beat quickly swapped the tire with my spare while engaging in genuine conversation. We all know it’s hard to find hard working individuals these days but to have an enthusiastic and the glass is half full comically energized person is unheard of. Needless to say if I run into any other automotive troubles Hoff’a will be my first call. Thank you again Glenn, keep spreading that light.☀️”

“A great and I don't use that word lightly a great old school automotive shop. Fair quality work done there They inspect cars they kind of work on most things. But the big deal is that their family husband and wife shop super super nice people. if they have room for you they're the place to go.”

“I’ve lived here 6 years. Only started taking my cars here the last two years. The experience is the best in the area IMO. I often do work on my own cars and have a good idea how long things take. Their labor hours for jobs are fair and the mechanics I’ve talked with are happy to give you the time of day if there are questions or explanations needed. I’ll often source my own parts, sometimes just from Napa down the street, and tires etc from tirerack and they’ve taken all that in stride and accommodated. They will also make you an appointment for inspection and will actually keep it, and have WiFi while you wait. They have failed me for inspection a few times, all those times I can definitely verify they were being honest about actual bad parts that needing replacing. Once they said my rear control arms were bad on my BMW, I was suspect because generally I can feel those being bad - and I had recently rotated my tires and hand tested the control arms for play and didn’t find any. They were happy to put the car back on the lift and show me, when the wheel was on you could definitely wiggle some play in the bushing. I had done my hand inspection with the wheels off, the extra leverage the wheel provided illustrated the play in the bushing. All is to say they have been totally honest and a pleasure to work with and communicate with at reasonable prices. So much better than other places around here.”

“R.W’s is the BEST!! Jimmy got to us within 30 minutes and had us on the road in minutes. He was kind and knowledgeable and completely made our day! Thank you, Jimmy and R.W.’s, we appreciate your time and effort!”

“These folks are some of the most honest repair folks who have worked on our families cars. They are willing to send you elsewhere when they run into issues that they don’t know how to fix instead of patching things short term. They stick to their repair estimate costs as well. Highly recommended.”

“Highly recommend EMS for towing! Matthew was prompt, courteous and so helpful after my car broke down on my way home after work. Quick response time and a stellar experience!”

“I have had work done at this shop a few times. They are the only reputable ones that I know. Excellent service and great work. Pricing is spot on, especially when using cash out of pocket. Owner is fantastic. Highly recommended.”

“We had a car breakdown in downtown Pittsfield MA on Saturday 4pm of Memorial Day weekend and we couldn’t find anyone to tow us or look at the car ...nor could we find a taxi or Uber to take us and 2 small children back to the campground at Bonnie Brae...it was cold...then after 8 calls..we called Evan Skubel, owner of the garage & gas station at 51 Center St in Pittsfield....he came to us in 5-10 minutes and diagnosed the problem right away....offered to arrange for the tow to his garage and took us back to the camp ground in his truck....he replaced the alternator over the holiday weekend and we got the van back on Monday (Memorial Day) and were able to drive back to Boston....Evan is an expert mechanic ....a kind and compassionate human...we remain forever grateful to him and we highly recommend his services to all”