BJ's Wholesale Club offers a shopping experience with some notable features and issues. Members age 60+ and first responders can shop during designated hours from 8 AM to 9 AM, Monday through Saturday and Sundays respectively. Customers appreciate helpful staff, with some staff members going above and beyond to assist, especially during emergencies. However, the store has faced criticism for false advertising, such as misrepresenting warranty periods on electronics like TVs, which leads to customer frustration. The store environment is described as somewhat tired and not very clean, with frequent stock shortages despite visible inventory. Checkout problems are common, with customers experiencing issues at the register. Additionally, some customers have expressed dissatisfaction with store policies and staff treatment, feeling they are treated coldly or unfairly, especially regarding employment concerns. Despite these issues, shoppers note that the store offers great savings and value, and staff members like Beetrice and Katrina are praised for their helpfulness. Overall, BJ's provides good deals but struggles with store upkeep and customer service consistency.
A couple of days ago I was pumping gas. While I was watching the pump screen the pump itself never shut off when it reached full. Gas was gushing out running down my car and onto the ground. I went to notify the cashier. She asked me how much and if I wanted a napkin. I told her to come and look
April 2026
Very cool store. Kinda like Sam's Club. Never bought anything here. I was only walking in to play Shopkick.
April 2026
Great options for food, always clean, employees are nice and gas is cheap.
