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December 2023 by Suzann Bessette
Outstanding customer service!; Tony W. went above and beyond to assist us with a auto loan.
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December 2023 by Premier Insulation
Robert Volent is the most useless/ incompetent human I've ever met. No clue how this scum is a manager. This bank use to be good but now pathetic
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December 2023 by Shelley Watson
I've had DCU since 2018 and never had an ounce of problems with them.
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July 2023 by Dippin Donuts
They keep trying to solve big problems at the regular register instead on the table! I spent 30 minutes in the line waiting for a simple deposit. Disappointing
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May 2023 by German Nunez
The worst!!! No other words to describe how bad this branch is
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March 2023 by Holly H.
20 minute line and one teller open (while the floor manager paced around waiting for her delivery to arrive from Chipotle!) and once I got to the window, it took no less than 25 minutes, four signatures, showing my i.d. twice and the teller consulting with manager, who was, by the amount of time it took, deep into her bag of Chipotle, to exchange three $100 bills for smaller bills and two rolls of quarters. It almost feels like they have made this process thirty times more difficult than it needs to be (or ever was) to discourage people from doing in-person banking. Boo.
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September 2022 by Chad ODonnell
Service has gone way downhill in last few years. Been with them for 32 years. Recently they made a mistake and took $700 out of my account without even contacting me. They apologized but I only got the problem fixed with hours on the phone. Look elsewhere.
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September 2022 by David Benson
I've been a member for over 35 years. The service has declined each year since I joined. The certificate rates are not competitive, the support is non existent, and the new on-line banking app looks like a high school project gone bad. This is banking at it's worse. I'm moving to another institution.
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August 2022 by Tom Markham
Been banking with DCU for over 20 years now. The best rates and the best customer service ever.
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June 2022 by John Drolet
I have been a member for quite some time and they have always been great and I would recommend them to anyone that is looking for a great credit union.
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April 2022 by Tobias Fox
Pizza face helped out real good
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April 2022 by Ed H.
I applied for an auto loan with DCU due to the great rates they advertised. I provided all requested documents and I am the most qualified candidate a bank could wish to have. They denied me stating they couldn't verify my address and my identity. They never once reached out to me to request further documentation. I ended up going with Logix bank who approved me in a heartbeat with my 850 credit score. Something is not right at this bank and I would strongly recommend staying away from it.
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March 2022 by THOMAS Richard
Can not except a 2 hour wait to talk to someone at my local branch
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January 2022 by Nancy Recinos
The worst branch ever. Staff super slow and long wait lines.
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November 2021 by Shannon Sylvia
Wait time for a representative on the phone is between 2 hours 9 minutes and 3 hours. They can't blame this on Covid staffing because this is the way it's been for the eight years I've had my loan. No thanks.
