E.T. Cote Auto Exchange is a used auto parts business and impound service in the central MA area. Reviewers describe it as one of the most honest and personable small businesses, with great and awesome people. The staff is consistently helpful, nice, and shows sincere empathy, respect, care, compassion, understanding, and humanity. Customers appreciate being able to speak with an actual human person directly, without automated systems. They are reliable for finding needed auto parts, often quickly, and are honest in their dealings, not resorting to nickeling and diming. They are a business that customers choose to use regularly and for long-distance business due to their trustworthiness. Even in difficult situations, like a vehicle tow, they treat customers with utmost respect and can turn a potential disaster into a manageable inconvenience. Their service makes customers feel relieved and leaves them confident in returning for all auto parts needs.
I called at 1:30 on a Friday afternoon for an ABS pump. It was still in a truck in the yard. They couldn’t guarantee they could get it before close. At 3:30 they called me and said they had it. At 5 minutes to close I had it in my hand. Amazing! Going to be my first call from now on. Thanks!!!
February 2026
Great service by Jack. Had an issue with a part that was shipped, no fault of E.T Cote's, but shipped out a new part the same day that I made them aware of the problem. Can't ask for much else! Outstanding job!
February 2026
Best customer service the boss “chris” personally went out in the yard to get what i needed after even after the store closed HIGHLY RECOMMENDED!!!
