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February 2025 by Emily Normandin
Very poor customer service. The guy was sitting in the back and wouldn’t come out to help us. The Best Buy guys told us the Geek Squad has a five minute window for appts and they “checked their cameras when we walked in” and were six minutes after our appointment time, so they refused to see us.
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November 2024 by Andrew Alexander
I went in with a problem with my PC. I dealt with a gentleman named Sam working for the Geek Squad. He was fast, professional, and friendly. Really couldn’t ask for more in an interaction!
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August 2024 by Susan Woodcome
Jonathan came to install my 55” TV. He took the old one off the wall mount and put my new one up. Set up my TV for me. Very professional! Excellent service! Geek Squad rocks! Thank you Jonathan!
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May 2024 by Ron Riz
Excellent service they took my entire sound system and put the factory unit back in 1 day on a BMW .At time was selling my car not only are they quick there communication was great through entire process.Professional techs would highly recommend to anyone who needs car audio equipment installed or taken out of there vehicle,ask for Michael.
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February 2024 by Paul Carlberg
Had an issue with email not received on iPhone and iPad. Mike of the Geek Squad in Leominster was very thorough and patient in diagnosing the issue and then correcting the problem. I should add that he was pleasant to deal with and courteous.
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November 2023 by Jay Maino
Explained everything well but wasn’t able to help me
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September 2023 by Sheri Olson
Loved it
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June 2023 by SCOTT VARVILLE
I would call first before going !
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April 2023 by Karen Johnson
Matt in the leominster store is great!!
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March 2023 by Richele Miller
While the actual representatives at the store are quality humans trying their best and performing the service they promise, there is a systemic issue with geek squad. I have never had a worse guest experience in my life, even as a total tech member. It is impossible to reach the actual people that you are working with, their scheduling system is insane and there is no flexibility or effort on the corporation’s side to make this service convenient. This experience was incredibly frustrating and they held my computer hostage for months. They don’t return calls and I was hung up on 3 times after waiting on hold for 5+ min each time just waiting to speak to an actual human.
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March 2023 by James Collins
Was told they are not able to look at my laptop in store that it would need to be shipped out for $85 then they will let me know in 4 weeks IF they can help or not. Brought it to a local business who looked at it and fixed the issue in 20 minutes!
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February 2023 by Ricky Mills
While the actual representatives at the store are quality humans trying their best and performing the service they promise, there is a systemic issue with geek squad. I have never had a worse guest experience in my life, even as a total tech member. It is impossible to reach the actual people that you are working with, their scheduling system is insane and there is no flexibility or effort on the corporation’s side to make this service convenient. This experience was incredibly frustrating and they held my computer hostage for months. They don’t return calls and I was hung up on 3 times after waiting on hold for 5+ min each time just waiting to speak to an actual human.
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March 2022 by Ryan Hallisey
Able to quickly recommend replacement parts. Conveyed information transparently and in a timely fashion. Excellent customer service. Very pleased with geek squad members.
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March 2022 by Mike Reggio
Excellent professional experience
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March 2022 by Kathy Teed
Went a day before to checkout tvs and ask questions. Got a young guy name Rick, so helpful. Went next day to buy, got different guy and he was great also. Now gonna buy the geek squad plan!!!
