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January 2024 by Keri Scrivines
Ridiculously slow and way behind even with an appointment. Like way worse than any other Quest I've been to.
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November 2023 by Ryan Turner
Rosanna is absolutely incredible. So sweet and kind hearted. Thank you
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November 2023 by Laurie Josefek
Their technology is terrible, their people are very nice: You walk in and are greeted by a machine that has you enter your info and scan your cards. You don't get paid for doing this. The machine informs you when the next available appointment is, not good. One hour but ok we can do something else in the area. We return about 15 minutes prior to the (now) scheduled appointment, check in with the machine. It tells us we are late (we're not) and gives us a later appointment time. We wait and a nice human finds us and the next thing we know we are waiting another 20 minutes for the lab to clear its records to reflect that labs are in fact ordered. And this was the second visit because last week this lab could not verify that labs had indeed been ordered. Avoid this place if at all possible.
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September 2023 by Joha
On saturday I had an appointment with them and I had a bad experience with one of the people there. with her bad attitude expressing herself badly by reneging.She was not Kindly at all and she didn't even give me any information when she finished, she just ‘signed there’ and she left the room without looking me in the eye. when I went out to the front desk I saw that they put a notice on the registration screen. "Only by Appointment" when he never asked to make an appointment to go. I returned it to her and told her that she was RUDE and IMPOLITE. It seems to me that she should not work in such a place.If she doesn't like what she does, she should stay at home looking at the ceiling. Unprofessional and GRUMPY person.PLEASE forwarding this to your leadership team in the region for a follow-up with your staff. THANK YOU
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August 2023 by Nora Alkhamisi
This place is supposed to close at 5 and was sent to do bloodwork by my Dr I made a quick appointment online so I don’t have to wait, by the time I got there, they were closed at 2:30, I ring the doorbell and the person who answered the doorbell clearly closed early without promotion, she was saying oh I didn’t see your appointment can you come back tomorrow, well I left my job early for the bloodwork I can’t just do it everyday!! Also she didn’t want to give me a reason why the place was closed at 2:30 she was just trying to get out of the door!! Very unprofessional
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May 2023 by Kremdal TheOrc
Very efficient and friendly staff. Make an online appointment and I've been in and out within 10 minutes every time and I have blood work every other week thanks to hemochromatosis (iron level).
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April 2023 by Jennifer Hitchcock
Had an appointment for 8:30. Got there at 8:20 and sat down for maybe a minute and they called me in right away! The tech was very friendly also. My whole visit was 5 mins. I have never been in and out of a quest diagnostics this fast ever! Great experience and will use again.
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February 2023 by Chivi Vargas
I brought my Mother to get some lab work done on Saturday. We got there close to 11:00am as a walk-in. We put all her information in & she was called in right away. When she is entering another tech comes in & says they couldn't take her because we needed to come before 10:40am as a walk-in. I would think at the Kiosk it would of had let me know it was too late for a walk in before we answered the million questions. The same tech that called my Mother in was sitting right in front of us behind the closed window on her cell phone. Mind you the waiting area was empty & a patient came out before they called my Mother in so it wasn't because they were busy. Very unhappy with their service. We got better service at the Leominster Hospital we were in & out.
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December 2022 by messy jesse
I was literally kicked out because they couldn't answer my question, so I asked if there was a manager or supervisor on the premises to see if they might know, they said "we don't have managers or supervisors here ever". I said what should I do and they said"figure it out, I'm not talking to you anymore, you can leave". So unprofessional, if look at all the negative reviews. This isn't the first and still nothing is being done. What needs to happen? Do I need to bring a lawyer in because it seems that is the only option I'm left with. You guys are a joke
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December 2022 by Marcos Miranda
Fast and friendly service. I’m just puzzled as to why I ended up with an itchy rash immediately after my blood was drawn exactly where the needle went in. This had never happened to me in my life. This Quest location cannot be reached for questions so I’ll have to go see my doctor to see how serious this is and how to treat it.
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November 2022 by Jade D.
The staff was very friendly and considerate! Never had a more pleasant time getting my blood drawn. The woman performing the blood draw did everything very professionally, smoothly, and painlessly. I also appreciate that she used my preferred name and asked if I was ok when she noticed I was nervous. If I need more blood work done I certainly will be choosing this lab again!
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July 2022 by Kash _rap11
I would give zero stars if I could. AVOID GOING TO THE 79 ERDMAN WAY STE 100.BYOM! no masks available to put on then when a staff member never sees you they scream at you and ask if you have a mask. No obviously not that’s why I’m standing here at the window waiting for one. Lady said masks would get stolen if left on the counter which seems unlikely. This location is absolutely terrible I got in 5 minutes before a drug screen for pre employment and I wasn’t seen until 15 minutes after my scheduled time (although I came full and ready to urinate like they said to yet made me wait longer) the staff was rude and unwelcoming. Seemed frazzled. I wouldn’t recommend this location for a drug test stick to the fitchburg one or a different company entirely. The stress of going in here is not worth the 10 minutes tests they do on you :/ 0/5 stars
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May 2022 by Gayle Sabol
This company has the absolute longest and most annoying recorded multiple, multiple, messages. After hearing all the extension choices, the Covid protocols, the walk-in protocells, you must choose your closest or preferred location, when you have already called the number for your preferred location. Then you must go through the whole list of possible lab locations all again responding yes or no individually to each until it gets to the one you actually called! Forget asking any question. There is no option for that. Totally time-consuming and annoying!
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May 2022 by Bobby Cote
I arrived before my time to take a drug screening pre employment test. I waited in line while two elderly patients filled out the kiosk which brought me passed my set time. They then denied me the service and told me I should have come when they open. They seem to have no regard for their slow and confusing (for elderly) style of checking in.
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February 2022 by Liz Stillman
Avoid going here!! Due to a careless employee, my name was spelled wrong and the insurance I’d number had an extra digit added to it. I tried for months to resolve, only to be ignored. It has gone to collections, and yes it absolutely effects your credit! They will rush you in and out and not care you’re left to deal with heir mistakes.
