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November 2023 by Leyanis Lopez hernandez
I had bought several times and the staff was good, but yesterday I had a horrible experience on the phone. The person who answered me verbally abused me and even hung up on me. I don't know. I don't recommend them at all. The place leaves a lot to be desired. The experience I had yesterday. The person who attended to me disrespected me and attacked me on the phone, insulted me, it is a very unprofessional treatment and leaves a lot to be desired regarding Sally in general, that they keep someone like that serving their clients because we deserve respect above all, how horrible place and what a bad experience I will never visit that store again and I will make the comment to everyone I know so that the frequent lack of moral ethics and respect in that situation does not occur, for my part I was very badly pleased, I do not know how to express what I lived in the hands of Sally's care I hope you see my comment and do something about it because I don't think anyone should go through my experience.
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April 2022 by Coral Jade
I love Sally's, and the people that work at this store are always so sweet and helpful ?
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February 2022 by YOLDANIA Baez
I love it, staff is always very helpful and friendly. ?
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June 2021 by Kenjy Optimistic
The guy who works there is great and helped my mom out a lot!
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May 2021 by Mrs Annette Lee Thomann
I am a professional and have a ProCard membership and I will give the staff there 5 (or more if available) stars! The Staff is incredibly helpful, attentive but not overbearing, and friendly! That being said...Unfortunately the problem isn’t with that it’s with the inconsistency of quality in products. I do extensions on a very regular basis and 60% of the time even buying the exact same product the quality it’s completely below normal standards. Also considering it is open to the public I think they need more swatches to each product line and books to help people actually find the correct product. I know personally it would help me with having many less returns and exchanges. I don’t know why that is considering they actually are part of a professional only store CosmoProf. I personally recommend when it comes to hair extensions, wigs, ponytails etc you go to a different location tailored to that specific product there is a location on north main st in Leominster that is owner operated and very affordable for the average consumer just do a little research!
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April 2021 by patty melen
Friendly employees.
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April 2021 by Wined Gonzalez
I went there few days ago and Luis went above and beyond. Was very helpful!!! Thank you!
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April 2021 by noel hawkesworth
Second time going in to shop. Neatly organized, very quaint. Staff were nice and pleasant to talk to while paying for my purchase
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March 2021 by Lori Slade
They have quality hair products and the employees are always helpful.
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October 2020 by G MB
I’m sorry I know we’re going through a pandemic but this place needs help there’s no dusting everything is dusty and dirty no customer service Sally need some help please call Brett come and help your Sally’s in Leominster
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August 2020 by Jessica Brady
Came in for some color lifting supplies and quite a few questions involving brand recommendations. Gabby was very helpful and friendly. Would definitely recommend this location to friends
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February 2020 by Erik R
I know little about the products and have picked up stuff for friends and family, but it seems most of what they carry are products you can't find anywhere else in the area. And the staff is always helpful when I come in asking for things I barely understand how it's used. Sweet!
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March 2019 by JANET MORRISON
Too small. I wish Sally's was much large with more professional employees during the day
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March 2019 by Cat McGowan
Great selection and staff is always helpful at this location!
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December 2018 by Elizabeth Phinney
Products are good and I had one sales person help me before- I would come in all the time. I go to the one in Athol now because sales people were so rude. Their sales pitch was “buy this product because “anything is better than what you have now†about my hair.. that really wasn't bad.. I had some brassy tones on my new dyed blonde hair which is very common.
