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April 2024 by Alex K.
Five HUGE stars for Enterprise in Lexington! I may preface this by saying that I was definitely born in the wrong century in that I despise BEING FORCED to use computers/apps for every transaction nowadays. It is a true godsend to do anything these days without it turning into a major stress event involving ill-programmed websites/computers/passwords, absence of human communication/interaction, customer set-ups designed solely for the business-owner advantage, automated telephonic nonsense, computer-cryptic hidden fees, etc. Here's the story: My car croaked and I needed to rent a car. In fear of what I have described above, I boldly decided to risk it and simply just walk down to Enterprise at opening time to see about renting a car. I was stressed already and anticipating "the usual" like being told "you have to book this on-line" and/or "you need a user ID to access a new account" and similar such nonsense. Instead, I was welcomed by a very pleasant lady (Abigail) who was well spoken. She clearly stated the rental information and answered any questions I had. She booked a car to fit my needs and the price was clear and all info was up front. Before I knew it, I was led over to my car, and I was driving off on my merry way all within 10 minutes or less of my arrival. I literally left with a smile and low-than-ever cortisol levels. At the end of the week, I called Enterprise and spoke to Richard on the phone, and I informed him that I needed a week-long rental extension and he set it up via phone in seconds. He was very helpful and pleasant and a good communicator. It later turned out that my own car was now repaired, and I didn't need the rental extension after all. I called Enterprise and Richard answered. I informed him of my situation and said to "just return the car when you like and everything will be all set." The return process was a snap. Everything was lickety-split and totally "user friendly" and all info was clearly and concisely presented. Best of all, everything was accomplished without my ever having to touch a computer -not even once. No run-around, no confusion, no hidden fees, real people, etc. Old school and I'm lovin' it! Thank you, Enterprise!
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January 2024 by Maroussia L.
Best customer service - I go out of my way to use this branch. Always courteous and I've seen them remain patient with customers who frankly didn't deserve their grace!
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January 2024 by Margaret Stevens
This Enterprise location is great! Friendly people and great vehicles. I rent with them at least 1 or twice a year for family road trips when we need more room. Highly recommend!
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December 2023 by Derrick Kwok
Excellent service, everyone was great to work with and there was a sense of unity between the folks there. Highly recommended!
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September 2023 by Michele Crowley
The Lexington branch of Enterprise Rent a Car has excellent customer service! Abigail, Mitchell and Richie were great. If an issue came up they were quick and knowledgeable with how to correct it.
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September 2023 by Siddhartha Shandilya
I love renting cars from here. The staff are great and have always been cooperative and helpful in helping me with the best cars available for the segment that I booked. Be it the luxury cars that I got here, like the BMW X1 or the basic Toyota Camry, they do a good job providing you a clean well kept car. Highly recommended rental car service provider in the greater Boston area (most rentals car agencies in Boston, Somerville, Cambridge are terrible).
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September 2023 by Jim Blasi
I always have a great experience with Enterprise Rent-A-Car Lexington, Massachusetts. Andrew, Richie and Edwin are very helpful, professional and knowledgeable. I highly recommend this location. Also, if there is a problem they correct it quickly.
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August 2023 by Steven Katz
Really great personalized service. We worked with the staff to update our itinerary and they were very accommodating. had a few questions in route and they got back to us immediately. highly recommended.
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July 2023 by Peter Hunt
Easy to deal with. Good service. Branch manager was excellent.
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May 2023 by Loly Michel
Renting a car here at the Enterprise in Lexington MA was very easy. I did all the transactions online without difficulty. Staff called me and let me know that they will have the car ready for me. Very nice staff.
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February 2023 by Setthawit Thanatheerapong
All around excellent service from every team member that I interacted with throughout the rental process.
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January 2023 by Issam Gharios
One of the best experiences I have had with car rentals. Thank you Vladimir and team for being flexible and working hard for us to get the right vehicles. Made our trip so much better
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December 2022 by Suresh Reginald
convenient location, staffed by excellent reps, without all the costs, time, and drama of an airport location
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November 2022 by Rochelle W.
Cannot say enough awesome things about Enterprise in Lexington, MA. Everything was made easy - they picked me up, dropped me off - no waiting. Even when I changed plans at the last minute, they were courteous and kind and very fair price. I had THE BEST experience possible. (WAY better than Hertz). All of the employees are extremely kind and professional. HIGHLY recommend!!
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October 2022 by Timothy Chopelas
Had a really great experience dropping off my rental. Easy in and easy out. They even dropped me off (only a couple milesaway) at a nearby car dealership so I could grab my New car. Very friendly staff.
