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October 2024 by Janet Burkhalter
It has been about a year since Floor to Ceiling completed one of many projects for us. (We first used them in 1997 after a fire that gutted our home.) Over a handful of years we did many projects with them including a new kitchen, two new baths, installation of decorative paneling in a staircase and garage and the redoing of all of the hardwood flooring in our house, plus adding additional wood flooring. We are at that one year anniversary, and I want to personally thank Floor to Ceiling, but also Vincent (floor expert installer) and Mindy (our designer). Thanks to Lonnie as well for being at the heart of all of our projects! Our floors look beautiful, match our open concept kitchen perfectly and were refinished to last...just like our relationship with Floor to Ceiling.
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November 2022 by Marion Smith
Best flooring experience I’ve ever had!!! I’ll be back!
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December 2021 by Justin Grosse
DO NOT GO HERE. Where do I even begin? We had to use these “professionals” who are not capable of completing a job. They do not know how to install hard wood floors, nor do they know how to fix ones that were chipped or uneven. They cannot complete something as simple as bathroom tiles. It has taken them over 6 months to try to finish both of these tasks. They will not show up on time and will leave early. I would rather try to do this myself then ever use these hacks. What a miserable experience. I would stay far away from here as you will inevitably end up unhappy and frustrated and overcharged!
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December 2021 by Justin J.
DO NOT GO HERE. Where do I even begin? We had to use these "professionals" who are not capable of completing a job. They do not know how to install hard wood floors, nor do they know how to fix ones that were chipped or uneven. They cannot complete something as simple as bathroom tiles. It has taken them over 6 months to try to finish both of these tasks. They will not show up on time and will leave early. I would rather try to do this myself then ever use these hacks. What a miserable experience. I would stay far away from here as you will inevitably end up unhappy and frustrated and overcharged! UPDATE: The owner is now lying stating that we didn't do business with them. You should start taking accountability here. Would you like my emails, the invoice, or pictures/dates showing how long everything took? I think you know which project you recently did that you had to come back for to try to fix your hardwood flooring again and again. Not knowing how to fix cracked or warped hardwood floor. And how the bathroom tile started in July, and finally was completed in what December? Messing it up every single time. Your flooring guys are clearly incapable of doing their jobs and I have all the receipts to prove it. I can post them below if you would like.
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September 2021 by Jim Murphy
DO NOT COME HERE. They do not know how to properly install hard wood floors. Go anywhere else but here. Overpriced and terrible worksmanship.
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August 2021 by k low
I can't say enough good things about this company. From the first phone call to the actual install was a great experience. The crew was exceptionally professional and courteous. They even moved furniture around so that they could complete the job. I would highly reccommend this company.
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November 2020 by bethanne macquilken
You should know that this isn’t a full service kitchen place. They ordered our cabinets the first week of September and said they should be in with in two weeks. 3 Weeks later no cabinets, I was told they were being built, twice, they will be in October 21!?!?! I called the cabinet company, turns out the order was placed and never paid for so the order was canceled. So 2 weeks later the cabinets came in. Long story short, they had ordered wrong cabinets, had to reorder cabinets TWICE. They had incorrect measurements for my appliances and the cabinet space because they confused my project with other projects they had going at the same time. They didn’t work a full day or week after the first week. I was told this would take 2-3 weeks it has taken almost 4 months. They ordered and installed the wrong flooring. When I told them it was wrong they said “but it looks nice” no remorse, nothing. Now I am stuck with a floor that I don’t even like, so I will have to pay someone else to put in the correct floor. They were expected to install the backsplash but they couldn’t get it done within a reasonable amount of time, so I had to find someone else to do it. They barked about us not paying the $175 for the sheet rock and voided the warranty for the cabinets as a result. (I am out $1500 for the floor they fouled up) I had to call the plumber, arrange the electrician, and even remind them about several things including to call about the countertop. They will say that you don’t need a permit, and you will need a permit. I would not recommend this place unless you are looking for a headache.
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January 2020 by Maureen B.
WOW! I had an appointment for an in-home consultation, left work early on a Friday afternoon, and they NEVER SHOWED UP, DIDN'T CALL and didn't answer the phone when I called to see if they were coming at all! Did not respond to my voicemail, nor answer the phone or respond to my voicemail the next day! COMPLETELY DISAPPOINTED. I was looking forward to dealing with a local company. They should be ashamed. Also, google hours are incorrect, so when I first went to the showroom, they were closed. I would avoid this place. If they don't even have the courtesy to respond or apologize, they don't deserve your business.
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November 2019 by Gregory Orzolek
Great staff and selection
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August 2019 by Joseph Labenski
Outstanding work! The price was very competitive and the quality was excellent. They did the work in 4 days when other contractors were quoting up to 3 weeks. Did a good job keeping the work site clean and were very professional.
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June 2019 by Ken Zearley
Why would you shop anywhere else? They can do it all. Kitchens and master bathrooms are where you will gain the biggest added home value, and these guys are the kings of the kitchen remodel.
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March 2019 by Shari Bennett
The folks at Flooring and Kitchen Design were incredibly helpful and professional. I bought a stair runner carpet from them recently. I had been shopping around so I was aware of pricing for the type of runner I wanted. Their price was $5 less per linear foot then the next lowest store for the same carpet! The installer was professional and extremely good. When he was finished everything was left immaculate. The stairs look terrific! I couldn't be happier. I will certainly use this business again for any of my flooring or kitchen needs.
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March 2019 by Donna Carpenter
wide selection, knowledgeable staff and professional installations
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July 2018 by Lesley Lombardo
I ordered porcelain tile for my kitchen and when they were delivered, they were the wrong tiles. When I called the store to report it, their reaction was “well that's what is on the orderâ€....pretty much telling me that I did order those tiles. You know what, I didn't write up the order! Can't tell you how annoying it is to be told I don't even know what I ordered. I literally had to argue with them that the tiles were the wrong ones. Finally the salesman who took the order c
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May 2018 by Rick McCartney
Very pleased with our living room floors! We are about to have them do another room.
