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March 2024 by Gisela Dominguez
Worst DD of the area, employees and manager are disrespectful, orders are always wrong and incomplete.
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November 2023 by Darren Healey
All I wanted in my life was cream cheese on my bagel!
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November 2023 by charlene heroux
Service extremely slow. Paid $5 for a hot latte and got a half cup. Not happy will be complaining.
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November 2023 by Justin Marcoux
Slow and constantly understaffed waited 14 minutes before anyone walked up to take an order. Terribly run
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October 2023 by Wendy K.
Parking can be difficult but the service & coffee/food is great. No complaints. Everyone's friendly & the line moves fast. I do wish they had the space to provide a drive-through, but come on, it's a gas station. ;)
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September 2023 by Doria Alberg (Dee)
Really friendly staff. They never get your order wrong and the store is clean.
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September 2023 by Ashley hawkins
Line of people waiting inside that have already ordered was so long and nobody was at the register! After waiting a few minutes I left without anything
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August 2023 by William Ward
Absolutely the best Dunkin Donuts in the area!! More specifically, Austin, who gets there around 12, has the best attitude and customer service! Exceptionally nice and courteous! Dunkin’ Donuts is very lucky to have a worker who goes above and beyond his duties! I didn’t hesitate giving a nice tip.
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August 2023 by Tim Woodward
Excellent service. Good to know there is a Dunkin that can still make a coffee right! Thanks for restoring faith Austin!
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July 2023 by Jeff Coles
Coffee is always right! So much better than the East Longmeadow location. I drive out of my way to come here instead. Yes it’s connected to the gas station so parking is tricky. But you can park at Big Y grocery store directly behind Dunkin and walk over for a less stressful experience.
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July 2023 by Dave LeRiche
Not friendly. Too busy with priority of online orders. Ordered hot dark roast and it was warm at best.
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May 2023 by Jean
This place is in shambles. I waited 30 minutes for two hash browns that were barely thawed. Please, hire more people. Do something. This is inexcusable.
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April 2023 by Justice 4ALL
Young man working late afternoons is pretty awesome. Friendly and has a great attitude. ?
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April 2023 by carohart
Lady at the counter is extremely rude to customers. In the morning, people can wait in line for quite a while before being able to place their walk-in order. Employees seems too busy feeling in orders placed online. One customer asked politely for an estimate of how long it might take to get served and the lady at the counter went on a tirade on how busy they were and how the customer just needed to be patient. Her tone was extremely rude. All other customers looked at each in surprise. This was extremely awkward. A customer actually walked out. I also decided to go get my donuts at the nearby BigY!I placed my order online the next time. When I went to pick it up, my order was ready but was missing the donuts! When I mentioned it, that same lady without looking at me went to berate her coworker for forgetting to complete the order. She added the donuts (shoved them upside down into a bag) and tossed me the bag over the counter without much of a smile or word.I feel for this lady. I hope she gets help and turn things around. The customers deserve it.Update: picked up my online order today to find 5 out of the 6 donuts were not the ones I ordered. Check your order before you pick it up.
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February 2023 by Bridgette B.
This is one of the worst dunkin donut places for service. I have been there twice and both times service was poor. The first time I did a mobile order and when I got to the location NOBODY WAS THERE I mean literally middle of the day and no one. I waited 45m. The last time I went I ordered a bagel with butter brown toasted and a coffee with almond milk---simple enough...nope people who ordered food after me got food before me. bagel looked microwaved and then when I asked for it to be toasted again...you got it, BLACK AND BURNED. I do not recommend this DD.
