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June 2025 by jeanine huot
Crasandra very helpful and provided with all details and clear of what I’m looking for ,she very patient and professional. I rate her 10/10
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June 2025 by Brian Gleason
I have been a member of Align since it was the Telephone Workers CU. They are so nice to deal with and always have great rates.
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June 2025 by Terrance Murphy
Jennifer from the Hale St branch is always on top of her game . Wish they all learn from her . A real pleasure Align is lucky they have her.
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June 2025 by Randy Taylor
I spoke with Karynn at the lowel branch and she was amazing. She helped me out when I was told from someone else that I had to go into a branch. She went above and beyond and for that I'm extremely happy.
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June 2025 by kenny odonnell
I had a teller Issac he was very knowledgeable seemed like really nice person and he fixed the coin machine 3 x for me while I was there expediting my time there. Was grateful I had him
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June 2025 by daynas_ galaxy990
Had a great experience! Thank you!
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June 2025 by Katie Perez
Crasandra was extremely professional and helpful with all of our needs!
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June 2025 by Nelson Perez
Very thorough explanation of how everything works when it comes to loans. Made it quick and easy for us. Amazing customer service
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March 2025 by NoFate247
Sent me letter stating they would be giving my money to the state due to in activity on the account. They wouldn't let me resolve this over the phone, had to come into Lowell.
Decent amount of parking and place seemed clean but they didn't seem to want to close my account and give me my money (an insignificant sum). Took me nearly 20 minutes to get my cash out (There were no lines)
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December 2023 by Noreaster Overland
Been here for 15 years, at the time it was a great move from traditional banks. But the past 3 years or so I have noticed a decline in the system. Not saying their shady but in speaking with people in the industry I think we are going to move.
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August 2023 by Andrea S.
Choose this institution if your banking needs fit neatly into their limited hours of operation and are simple enough for one phone call. Or if you never spend more than $500/day, and never need more than $300 cash withdrawal/day. Otherwise, keep looking. Complicated or urgent needs outside of business hours just have to wait until the next business day at 8:30am. Twice this year, their fraud division contacted me about fraudulent charges to my debit card. This is good. In both cases they immediately shut off the card. Hey, wait a minute... it can take weeks to get a new card via USPS (which they will ONLY mail to your home address), or you can drive to a branch for more immediate needs. Convenient, yes? No! I had a nightmare experience in the second instance. Align left me stranded 100 miles from home, on the first night of a vacation to attend a three‐day music festival starting the next day. It was late at night, I had no cash, no debit card, no checks, and no credit card. Not only could I not pay for my lodging that night, I did not have $20 in cash (only--no Venmo, PayPal, or Zelle) required to get to the actual festival I was there for and had already paid for. Long story, but I ended up missing the entire first day of the fest, driving round trip back home for my check book and a credit card. It was humiliating to be denied cash from my cc at a bank (not mine; and of course no ACU branches near where I was in RI), as I was told I could, and then breaking down in tears right there at the teller window. I ended up writing a check to a person behind me in the teller line, who immediately deposited the check, and withdrew that amount in cash and then gave it to me. Problem solved by a kind stranger, nearly 24 hours later, after being snubbed by my bank who refused to either wire me emergency cash, or to send me a new debit card to where I was (would only send to my home address--not even overnight, but the usual 7-10 business days). Emergency or no emergency, rules are rules! This was a very expensive, traumatic, potentially dangerous experience for which it seems I have no recourse, which I will endeavor to change. I have been an Align member for over 30 years. I have had checking and savings there forever, a home mortgage, a HELOC, and even an inherited trust account. And they do nothing to help me in this case? Luckily I was within driving distance from home! A friend chides me for banking at what he calls my "hobo bank" instead of a real bank that's available to me 24/7 and presumably could have helped me in this instance instead of contributing to the calamity it turned out to be. I'm a senior citizen and identify with the pronouns she/her/hers, traveling alone. As such, I'm vulnerable in ways both obvious and not, and have no one to turn to for help in times like this. Luckily the host of my lodging treated me extremely well, and I enjoyed the last two days of the fest. I didn't expect ACU to treat me like a special snowflake, but to at least TRY to help me. Those I spoke with did not even seem to care, nevermind to help brainstorm a solution or to escalate the issue as it was a dire, urgent matter. Next, I expect to settle all matters with ACU and transfer all my accounts to a bank this time.
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May 2023 by Thomas R.
I got a quick response from Jessica the branch manager at Hale St.She says I need to be named next of kin by the court.I don't think I am being unreasonable by asking Align to accept my marriage license the death certificate and my name as a signer on the mortgage and equity loan and the fact that both have been paid.The amount in dispute is less than the funeral expense.
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March 2023 by Tatiana Gonzalez Reynoso
Do not work for this company . They want you if your on Lunch break not to call anyone if do you have to go outside in the COLD even if it’s winter time . The people who work their are very bipolar and change moods very quickly . If you ask for the reasons for anything they believe your being rude . The company is very prejudice if you are from a different country they will treat you unfairly . If state any opinion that is not fair they will quickly give a quick rude remark . Overall was a very bad experience and I do not recommend going or working there . The people who work there as well leave quickly most people do not last long.
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February 2023 by William D.
We have been customers with Align Credit Union that merged with NE Telephone credit union for over 50 years and their service has always been #1. Recently I was working with Phanna and she continued to provide the exceptional service I have come to expect from Align. Thank you
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November 2022 by Ken P.
My wife and I have been with Align for about four plus years now. Align Credit Union is very much a mixed bag. My local branch in Amesbury is as helpful, competent and friendly as any bank I've ever used. (I'm 65). They're wonderful to deal with. Hanna the branch manager is simply incredible and so are Pam and Jen. However, interactions with the main office and especially the mortgage department historically has felt like I was dealing with a totally different credit union. I've had colonoscopies that were more pleasant. On more than one occasion I've had to go to the Amesbury branch frustrated out of my mind, to rectify issues that were supposed to be handled at the main office. If you're applying for a mortgage or home equity line, for the love of God, stay on top of them or your clothes could go out of style waiting for them. It's truly unfortunate that the incredible customer service experience that exists at the Amesbury branch doesn't permeate to the main office.
