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December 2023 by Bobby David
awful online experience, representatives straight up lied to us about how we can submit loan payments
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October 2023 by Elaine Bonneau
We have had our accounts with Align aka NMTWCU since 1985. We have had various loans and deposit accounts and have always been treated well. Our last car purchase #consumerloanunderwriting@aligncu took additional steps to contact the car dealer to have the documentation correct and forwarded to Align to allow us to purchase the car quickly.
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January 2022 by Rachel E
Honestly I can't say enough good things about the people who work at Align Credit Union. Unfortunately, my furnace decided to stop working a few weeks ago in early December 2021. I heard from a friend Mass Saves offers an interest free heating loan. I immediately went to the Mass Saves website ( I had no heat at the time and I was starting to worry my pipes would freeze. ) On the Mass Saves website I found Align Credit Union as an approved loan supplier.I decided to email Align Credit Union to discuss my loan options. Denise Perrin contacted me right away and worked with me over the phone, which meant I didn’t need to take time off from work to go into one of their bank location. Denise helped me apply for an emergency heating loan and expedited the approval process. After my initial inquiry with Align Credit Union my heating loan was approved within 24 hours. A few days after that I couldn’t believe it, I had a check in my hand from the Align office location in Framingham. I've told so many people about the positive experience I had with the bank! Thank you. --Rachel
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December 2021 by Kristen O'Connor
Align Credit Union has always provide us with exceptional customer service. Especially when we process any type of loan through them. We recently needed an auto loan within a few days. They were able to deliver the check to us within 2 days of processing the loan and receiving all of the paperwork. If only everything we did was as easy as working with Align!!!
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December 2021 by Cathy loughman
Super easy process to get a car loan. I did it all via email. Emelie was very clear with her instructions, and she kept me up to date all the way through the process. They have great rates too. Highly recommend.
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December 2021 by Adrianna Favreau
Denise is your go to loan specialist! She will make sure that you get the best rate out there and won't make you feel like a number. She actually treats you like a human and I think that is hard to come by with financial institutions now a days! Thank you Denise and thank you Align!!!
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November 2021 by Mony Gonzalez
Their call center was not helpful at all. Very rude.
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September 2021 by Kathy Sanger
I recently used Align Credit Union to help finance the purchase of a used car. I can't say enough about how great they were to deal with. I actually ran into a lot of trouble getting the paperwork I needed from the car dealer to finalize my loan. Sharon, the underwriter who was helping me, went above and beyond in the assistance she gave me. From phone calls, to emails, to staying late to finalize my loan on a Friday night so that I could pick up my check before they closed. Sharon was absolutely fantastic!! Not only did she make sure I was able to close on that car loan, but she also made it effortless to refinance my other car to save me quite a bit of money. I strongly recommend working with Align Credit for all of your needs!!
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September 2021 by Frank Sarrategui
I was very tentative about getting a loan , pushy reps wanting to get the most for the loan, etc.But that was not my experience with Align. From the first call to Emilie and David, to my correspondence with Sharon. I was put at ease at every step. I felt that they really cared about me and my business. I have been a member for approximately 9 years and plan to continue.THANK YOU TEAM ALIGN
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September 2021 by Kerry Maloney
Recently applied for a car loan on line and was instantly approved. The whole process was smooth. Sharon was great to work with. I’ve had several car loans with Align and have been very happy. Highly recommend!
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August 2021 by Kevin Thomson
It was a pleasure working with Denise .She made it so easy to do the refi of my auto loan. She was very knowledgeable, friendly, and patient. Nothing was a bother to her .She answered all my questions and made it so easy.I highly recommend her and Align CU.
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August 2021 by JBBUNNY1
Banking done easy and with transparency. I had the pleasure of dealing with Denise and she was courteous and thorough. Couldn't be happier then I am with my experience with align.
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August 2021 by Marissa Acevedo
Initially they did not want to bank with me after I showed them a shelter letter as proof of residence. My husband just died and I was left alone with our children. I had a job and was trying to get back on my feet. “It’s the managers discretion” they said. Anyway got passed that and it’s been nothing but issues with this bank. They almost act as if YOUR money theirs. Try to go on a vacation and actually use your own money with this credit Union, it’s a joke.
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August 2021 by Laura Henry
I went through Align credit union for my lease buy out car loan. They were so quick with providing me all the information needed so I could select the term length that worked best for me based on the interest rates. I closed on my loan less that 24 hours after stopping by the Haverhill Branch! I would highly recommend using them!
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June 2021 by Stephanie Dubin
Emelie was wonderful! She was extremely attentive and helped to answer any and all questions quickly and efficiently. Not only was she on top of all necessary paperwork, but she patiently explained what each were and also worked with the difficult sales team at the dealership. Highly recommend her to anyone!
