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January 2024 by Srey Y.
Been here multiple times and they are lacking in service. One: I need to cut wood and there was no one that was able to help me. Two: knowledge is poor on what they are selling. Three: their specialists are never found. They need to hire more adept people or hire more people. Don't recommend coming here for home improvements at all.
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September 2023 by Vaughn H.
Because zero stars is not an option I managed to put one star to complete this review. I prefer not to spend the energy writing this, so I'll keep it brief. It's better to cancel your order than deal with customer service at this location. Trashy people wearing Lowe's vests is all they have working up front. The value sucks because I got a better dehumidifier in 1/3 time at Home Depot and a $30 rebate, just saying.
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August 2023 by Kim W.
I recommend NOT purchasing from Lowe's. We bought a dryer (& purchased the installation package) on July 4th and were told we'd be scheduled within 2 weeks never heard from them and after numerous phone calls (to the store and corporate) we were told they were having trouble obtaining the permit (gas dryer) I called the town & was told permit never requested it's been almost 2 months and no dryer or communication from Lowe's! Today I cancelled the order at Lowe's and purchased at a local appliance store. Awesome customer service & have an actual delivery date of 9/6! I've learned & will support local small businesses going forward!
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April 2023 by Lori B.
I have to say that Lowe's was one of my favorite stores to go to we redid my son's bathroom we were did my bathroom and we've spent a lot of money there well today I went in to look for plants because I'm on an orange kick I want orange petunias well evidently I picked up my plants I wanted purchase .. and then went out to go to my car and this one gentleman stopped me and said the guy in the store is taking pictures of you and I was like oh my God who well he couldn't tell me exactly who because he didn't want to get the person in trouble and he really didn't want to get involved but he did want to let me know that pictures were being taken of me so I went to the service desk and asked why was someone one of your employees taking pictures of me well the woman at the counter said and I quote this is the world you live in so someone was taking pictures of you if we can't even tell you who it was it was taking pictures of you well unfortunately I will never go to Lowe's again especially the one in Lowell
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April 2023 by Jeniffer D.
This place is good for business for HOME DEPOT. It really made me appreciate Home Depot's customer service. I need 2 pallets of stone blocks totaling 280 stone blocks. Since I only see one and a half I went to customer service to inquire about it, who sent me to the pro desk in which a little girl was working and didn't even bat an eye. Her friend signaled to her that she was going to lunch and without asking if I needed anything she went to the regular register and left me there staring at the wall. After about 10min it's I left and went to the regular register and a man came into the pro service desk at which time I had picked up 2 bags of concrete to take. When I approached him he asked if I needed help instead of ringing up my concrete. I told him I need the concrete and asked about the stone, and he said he couldn't help me, that I had to go to garden for that and ask someone there. THERE WAS NO ONE TO HELP AT THE GARDEN CENTER, so here I am waiting in line again....... If Home Depot had these stones I would've left already. Worst customer service and I spend more time at these places than my own home. Definitely don't like Lowe's anymore.
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March 2023 by Lina S.
I usually don't write a review but with my worst experience with fence installation that Lowe with the 3rd party contractor, they charged me $14K plus for the work but they did a terrible job compare to my last installation with Home Depotit took them 6 months to finish the job but they still didn't complete the job. I called and messaged the sale person name Mark several he barely return and when when he called back he said he will had them fixed but ended up didn't do anything, called customer service they transferred around and not solved any thing. They left all the trash and messed....they still owed me 2 caps post and the fence is loose etc. so so disappointed....never get the service there anymore....
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March 2023 by Khaled M.
March 7: Decided on a dishwasher from Lowe's & submitted payment (add a hose & the fees for hauling away old dishwasher. Delivery is confirmed for Friday, March 10th. Friday March 10, 8: Delivery on time. The 2 gentlemen brought in the box to the kitchen & asked if we had the old dishwasher ready. we didn't understand, but we pointed to the old dishwasher which was still in place! This is when they both looked surprised & said that the dishwasher needed to be uninstalled (& a plumber would need to connect the new one)! we told them this was not indicated anywhere. But they insisted (understandably) that they just deliver. We asked them to leave the dishwasher & that we'll call Lowe's to see what the issue is. Friday March 10, 8:32:wife calls Lowe's customer service, & reaches a representative (Myra) & explains that nowhere on the page where we bought the dishwasher, nor the emails that we received after, was there any mention that we needed to pay (or arrange) for uninstalling old dishwashers and installing new ones. She told her sorry this happened but it is known that this is how it is with dishwashers. For the following ~10 minutes they keep going back and forth- she says it should be known, &my wife reiterates the fact that it is not RIGHT to assume that I know. we knew the instructions that we read. After a couple of back and forths, I ask to escalate, & she was OK with submitting an official complaint, but then has to go back and say that it is not their fault. She then told her to please stop saying that- they know certain things, but most certainly as a customer we shouldn't be assumed to know it. This is when she hangs up! Friday, March 10, 8:49: we were stunned that my wife got hung up on. she was not rude,not loud; just stated facts. & she hung up. I wanted to give her the benefit of the doubt & see if maybe the call disconnected, cause it does happen. We waited for about 10 minutes hoping to get a call back (she had the order # & all the phone details ). We didn't hear back, so we called again. Another representative answers & my wife gave her a brief and asked her to check the recording to confirm! She apologized on her colleague's behalf & confirmed that the complaint has actually been submitted and a manager would be calling within 4 hours. This is when we asked them not to call back on my wife's phone (she wouldn't be able to answer), & made sure they would call my phone. She said she made a note & said to wait for the call. Friday, March 10, 1:20:Of course, who do they call?! wife's phone! & she sees the missed call. My wife called me to see if maybe they reached out to me after,but they hadn't Friday, March 10, 3:57:my wife calls them back & again ask for them to have the call back made to my phone. we didn't expect anyone to call on Friday again, but made sure it was still not on my phone. Monday, March 13, 10:35: My wife calls back to see what the status is & told that someone did call later on Friday (no missed calls nor voicemail). they said it was on my wife's phone! Again! At that point, she asked the representative to completely delete her number & just have my, since following simple instructions seemed to be an issue. She confirmed & said that someone would call tomorrow (Tuesday). Wife told her that this couldn't wait any longer and that we needed to speak to someone today. She put her on a hold to check and then came back to tell her someone was available to speak. she was on the phone with one of the escalation managers & reiterated the issue. Nathan said he could connect us with the installation team & they would give us a quote which could change once the installation takes place. After hearing him out,we were confused, so asked him if we will be expected to pay for the installation. and he answered yes! This is when my wife told him no..we will not be paying for the installation. Had we known about this before buying it
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November 2022 by Gucci G.
i shop at lowes all the time an today was horrible stephanie a manager supposedly gave me additude the whole time good job stephanie you lost a 3000+ sale
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October 2022 by Mary J.
Ordered a washer & dryer on line Lowes.com it was fulfilled by this store The delivery company they used first said they had tried to deliver and we were not home, LIE. We watched the PENSKE truck from our front window. They delivered the applianced, muddy, scratched and with a bent exhaust pipe. They gouged my walls and smeared mud up the wall of the stair. They tore the grill off of an air conditioning vent. There was hidden damage because when the licensed plumber and gas fitter installed it today it began leaking as soon as we put in a load of laundry. The water came down and damaged our kitchen ceiling, dripped from electric lights and the smoke detector. LOWES has never responded to the original damage to the machine or the walls.
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October 2022 by AL A.
We purchased a washer and dryer to get a 0 financing . as we were advised by he representative . later, I realize I am charged % 26.99 . I contacted the Synchrony Bank and they advised me to contact Low's . I contacted Low's and they referred me to to The bank . COMSUMER BE AWARE OF SALES REPRESENTATIVE S OFL OW'S . THEY ARE POORLY TRAINED . ITS A RIPOFF AND ITS HARD TO RTEVERSE IT
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August 2022 by Laure J.
Patrick in appliances went above and beyond to help us find our stove. Very knowledgeable and helpful all the way from the register to the truck.
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May 2022 by Karen 2.
great customer service. the employee that helped me was knowledgeable on the items in the store. lines weren't piling up. would recommend overall.
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May 2022 by Tyler T.
Selling ripped bags of Thinset to contractors who spent well over 100k a year is not a great business practice Bags spilling all over the work trailer & customers house before we even begin to use them ...
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October 2021 by Diasporos D.
Too many employees with masks under the nose. Told the cashier to not breathe in my face and to put on her mask properly. "Don't tell me what to do" was the answer. Called manager, he takes her side with a "sHes gOt a mEdical IssUe" thin lie and took her side. Screw these people.
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July 2021 by Jen E.
I visit this Lowe's very often to buy plants and paint. Today I went in to exchange a paint that my roommate had gotten, it was the wrong shade of color even though it was color matched by the machine. The man who helped my roommate did not ask what kind of finish she needed and took it upon himself to choose eggshell. It dried a lot darker than the color I actually needed so I went to go exchange it for the correct shade and finish. When I went to the paint help desk, I spoke to a man named Hal. I explained to him how the paint dried darker and wasn't the correct finish. He immediately seemed like he didn't want to help me and was irked at my presence. He said that the finish "didn't matter". He was rolling his eyes the entire time, interrupting me, and laughing at anything I had to say. He was extremely disrespectful, rude, and made me feel stupid for asking for another paint color. I asked him if he could just get me a new can of paint but in a lighter shade but he insisted I go exchange the first can before I get a new can. I really didn't understand why he couldn't have just made me a fresh new can instead of having me go back and forth. I exchanged the paint at the customer help desk and asked the customer service representative to have someone else assist me after that horrific encounter. A man named Rob came over and he wasn't any better than Hal. He also seemed like he didn't want to help me and told me I need to go color match the piece of paint chip I had myself. I asked him to please show me and he did so unwillingly. I asked him if the finish mattered and he said "it absolutely does", which is completely opposite of what Hal had said after belittling me. I asked him who the manager was and he said he was the manager and I told him I did not like the way Hal talked to me, and that it was extremely rude and unprofessional. He said "well I'm new here.. I'm a new manager but I've been in management before.." Okay?? It was pretty clear that he also did not give a shit about the service/image he and his employer are giving. It was honestly so frustrating to the point where I had to ask two other workers to pass on the message to the assist manager. I'm not sure if the message was forward but I sure hope it was because no one should have to feel the way I did because of paint. I ended up having to go to another Lowe's just so I didn't have to deal with these assholes, and the workers in NH were much nicer and more helpful, and they also agreed that Hal was wrong about "the finish doesn't matter" when it does.
