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November 2023 by Eileen Kaskons
John was great to work with! He took the time to make sure we ordered what we needed, and answered all of our questions.
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October 2023 by adewumi blessing
My encounter with John, the store manager would be memorable. He is quite detailed and took appreciable time to explain the pros and cons of various choices. This ultimately convinced me to make to make an informed decision to purchase before leaving the store. Good job John.
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October 2023 by Karina Early
John the salesperson was excellent. Very informative and got us in and out quickly. Also very quick delivery! Highly recommend this location
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September 2023 by lisa vecchione
Jonathan from Lowell Store was amazing - really explained all the different mattresses and the benefits for each one. Went in there to purchase a guest room mattress and came out with new bedding for 8 beds, and new master bedroom along with guest bedroom!Thank you
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September 2023 by Charleen
This very nice young man approached and introduced himself as Jonathan. He gave us some info and allowed us to explore all that was in the store without shadowing us, like what happened when we went to Bob's in Nashua in-between our trips to Mattress Firm in Lowell. And when I narrowed it down to the top 2 of my choice. He helped me pick the one. And I purchased. It was a very positive experience. My daughter was only 70% on the Nectar but not sure. So we headed to Nashua. And after two stores in Nashua we were back in Lowell. And Jonathan once again was there to make my daughter's first large purchase a pleasant experience.
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August 2023 by Maryenid Sparks
I bought a $3,100 bed and frame. They came and installed it as soon as me and my fiancé laid on it for the first time the legs bent in. It’s a bed frame that lifts up and down and when we went to move it up. We heard a big thud like something broke. Mind you we just got it installed not even 10 mins before laying in it when this happened… the people who put it together spent not even 5 minutes putting the frame together and left without even trying it out to make sure it was safe.
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August 2023 by mary clark
Excellent customer service from John-gave us the low down on what’s on sale and what’s a good mattress! Delivery in under a week so score!!! Loved it
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August 2023 by Ann Hogan
Todd was terrific! He spent alot of time trying to help me find the best mattress and base to help my injured back, and I really appreciated his time, genuine concern, and his patience!
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August 2023 by Edmund mallett
Shoutout to my boy John @ mattress firm in Lowell Ma. Great guy doing a fantastic service saving me a sack of cash, helping me hit the sack! Rest assured this is the best place to go!!
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July 2023 by Bruna Branco
John is so upbeat and has such a great personality over all. Made the place feel welcoming. Made sure I was getting the best service and mattress/frame. Definitely would recommend!!
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June 2023 by Lady Laguna
Great costumer service.They really took the time to show me different options, and accommodate to my needs.
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June 2023 by George Middleton
It was pretty good. Very nice high quality sheets. I was slightly disappointed to learn my chosen item would have to be shipped to me, but good things are worth waiting for! Very nice air conditioned showroom too :) Thank you Mattress Firm Lowell!
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June 2023 by Raymond Xie
We highly appreciate Jonathan Cruz's exceptional service. He displayed great patience, allowing us ample time to try different mattresses without any pressure. After initially purchasing a mattress, we later decided to add the box spring on sale. Jonathan was incredibly helpful over the phone and promptly facilitated the addition for us. His professionalism and collaborative approach made the entire experience effortless.
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June 2023 by Srorn Uy
John is best!! If anyone is looking for a mattress, go there. everyone is very helpful and Friendly's they will help you out to find a good mattress and the highest quality the price is reasonable.I highly recommend it!!! Thank you!
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May 2023 by Tim Rapley
John was very knowledgeable, polite, and friendly. He helped us find the right mattress and adjustable frame for us at a very reasonable price.