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March 2025 by Brydazyah B.
Another terrible store. I went here and got scammed here as well! The lady never sent my receipt and charged me for "free" things. scummy people work here AND at school street.
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December 2024 by Diego Jimenez
One of the sellers tried to sellme a tablet and downgrade my currently tablet with the excuse that mine doesnt had "5g".
I totally agree vendors can offer different devices, but for sure he knew that what he is offering is a cheaper and older model, which intention was malicious and taking advantage saying "the system cant connect this device".
So the vendor end saying that they cant connect my tablet to 5g (to push his intention to sell the other downgraded device).
I went to another Metropcs Store, I connected my tablet to 5g in 5 minutes
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October 2024 by Yeth Goding
I think she lived at 88th street, her name is Sheila, stop her calling metro she don't have money to pay for
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July 2024 by Crystal Prince
All of a sudden they don't want to put insurance on my BYOD even know its advertised and the customer service said we had 30 days to bring it in. The manager Raul is just making up his own rules because when I left I called Assurant by Metro and they said they still do BYOD insurance. He also refused to call the corporate office. I am doing everything in my power to find out how toake a formal complaint because this is not ok. We have been with metro for 8 years but he make me want to switch.
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June 2024 by Robby Bennett
This store is horrible! All the other reviews are probably their employees! I have lived across the street from them for 6 years and no one comes out Happy. The staff are morons! They care more about their hair than phones! Horrible people!!
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March 2024 by Your Worst Nightmare
I bought the Pixel 6A specifically because it's Bootloader unlockable. Metro PCS removed the option on their phones until the phone is unlocked. T mobile itself is so congested in Lowell streaming mp3s is impossible sometimes. With Metro the last three times over tried their useless service I've been unable I stream an MP3 until I'm out of Lowell. And they wouldn't unlock it even to move over to T Mobile. So I was expected to pay for 6 months in order to unlock it. The service is so terrible I would not ever use it again even if they paid me $30 per month and it was free. It's terrible. The network is simply way too congested. I cannot believe I'm going to say this but I really wish Sprint was never shutdown. At least with Sprint, you knew it wasn't the greatest service. Not to mention we only have three networks now unless you wanna try the new Dish (Boost) which has less coverage than Sprint ever did. And the 2G slow down thing... How is that even legal? You don't off 2G Service anymore but still slow down to those speeds? 128KBPS is 1MB every ten seconds.... So why is it the service won't load a 4 MB web page after ten minutes? Should be able to load 60 Mb worth of data after ten minutes, nevermind 4MB. It is NOT 128 Kbps it's more like 1kbps if your slowed down to a speed that "2G" Speed.
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January 2024 by Julie Gonzalez
Bought a phone full price. Even though I port my number over. The clerk put me on the 65 dollar plan without asking what plan I could afford. And to top it off after taking the phone home and wondering why I wasn't receiving calls or text messages I come to to realize the dumb bimbo forgot to put in the sim card and give me a receipt. Employees need better training and realize this is a prepaid company and they treat it like it's top notch.
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November 2023 by Ashley Kotzen
Just went in today to get a sd card and a possible phone case and they were wickid rude this time and ignoring me after i asked a few times to see the android phone cases saying they wouldn't fit when clearly u Kno some would of fit because that's what I did last time this case I have now is from another model and they said they only had iphone ones which was a lie!!! I don't like this new staff at all they weren't helpful at all!!!
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November 2023 by Daniel Dos santos dias
I hope to buy my iPhone there one day
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November 2023 by Robert Anstiss
For being in the business selling phones they do not know how to answer their own p
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October 2023 by Vincent Mwangi
Not intresting
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October 2023 by Don Beau
Need better customer service
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October 2023 by Emily “Emmy”
I never post on these things but my experience sucked. I went in to just switch over my mom's iPhone to my old unlocked iPhone. Charged me 27$ for something I could've done myself. He didnt even seem like he wanted to help me. To top it off there was another customer frustrated with the young woman working too because of the amount of time he was waiting to finally to be told he had to go back to the original store he purchased his device from. Seriously bad customer service.
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August 2023 by Yo-No Se Nah
I really don’t like the way they serve people they like to be talking among each other instead of trying to help the customers
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July 2023 by Justin Gagnon
I bought the Pixel 6A specifically because it's Bootloader unlockable. Metro PCS removed the option on their phones until the phone is unlocked. T mobile itself is so congested in Lowell streaming mp3s is impossible sometimes. With Metro the last three times over tried their useless service I've been unable I stream an MP3 until I'm out of Lowell. And they wouldn't unlock it even to move over to T Mobile. So I was expected to pay for 6 months in order to unlock it. The service is so terrible I would not ever use it again even if they paid me $30 per month and it was free. It's terrible. The network is simply way too congested. I cannot believe I'm going to say this but I really wish Sprint was never shutdown. At least with Sprint, you knew it wasn't the greatest service. Not to mention we only have three networks now unless you wanna try the new Dish (Boost) which has less coverage than Sprint ever did. And the 2G slow down thing... How is that even legal? You don't off 2G Service anymore but still slow down to those speeds? 128KBPS is 1MB every ten seconds.... So why is it the service won't load a 4 MB web page after ten minutes? Should be able to load 60 Mb worth of data after ten minutes, nevermind 4MB. It is NOT 128 Kbps it's more like 1kbps if your slowed down to a speed that "2G" Speed.
