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January 2024 by Devin Dailey
Wish I could give zero on them monopolizing the area and not giving a damn about their customers.. we had weeks notice of a big storm and when expected problems occurs we have to wait for them to ship product all the way from Florida to mass to get power back on.. absolutely incompetent
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September 2023 by Glauber Diamantino
Customer service is the worst ever, been on hold for more than an hour, after speaking with someone they told me another department would solve my problem, after waiting for about 30 minutes just got back to main menu
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September 2023 by Sean Harkins
Unreliable and lacking in communication during outages.
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June 2023 by Holly Menard
worst electric company you’ll ever deal with. they’ll charge you more and more each month regardless if you’re using the same amount of electricity or less because they’re greedy and above all, shady in practice. they know the power they hold over people considering the basic human need they provide, and whatever money they can squeeze out of you, they will. god forbid that your power is knocked out from even just a storm, they’ll simply show up whenever they feel like it. if you have a disabled and/or elderly person in your household who relies on electricity in one form or another to meet their needs, and this has been communicated and documented with the company, forget it, they’ll still disregard you, and take their time turning your power on. it makes me wonder how evil the people here really are and if they feel any shame at all.
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March 2023 by Kinet Phoeung
I don’t understand why my bill always up normally only a $100 to $200 every month but they increase to $480 a month almost $500 and I try to call them but customer service they said I use too much electronics and I said how? Because I going to work only used at night a few hours and wash my clothes 2 times a week. I don’t understand with national grid so they try to rip me up.??
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March 2022 by Brett Richard
Whoever is in charge of new electrical hookups should be fired.
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March 2021 by peter podlejski
It is cold and windy out today, these guys are suffering. They are doing the best they can with these weather conditions, I know that I do not want these kind of work conditions.
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March 2020 by Justin
Power's out for the whole block for 23 hours and their website doesn't work. I haven't seen the stars since i was in the desert. Guess that's a plus. But yeah.... this is not good.
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March 2020 by Sean Farrell
45 minutes to an hour on hold is the norm.I finally received my gas bill and was excited I no longer had to deal with their customer "service" on the phone. Time to use their online service and stop wasting time listing to how they are experiencing higher than expected call volumes.Unfortunately, the "secure bill" was supposedly password protected with my service zip code. I've tried every zip code they could of possibly used with no luck. This means I need to call them AGAIN (no doubt an hour of a phone tree nightmare) on Monday to explain I cannot pay my bill due to their ineptitude.Just let me pay my bill online!
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March 2019 by Chris Rabbit
These people lie, and they will waste your time. their customer service is inefficient, their customer service representatives are rude and unaccountable, And they even recently over pressurized lines in Massachusetts after Columbia Gas did, endangering countless lives, All the while subjecting customers to a dangerous lockout because some people that work for the company don’t like to work with people they consider illegals (wrongly).National grid needs to go. this company needs to fold, like yesterday.
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March 2019 by Mavine Selano
customer server is really bad . I agree these people are the rudest i have even seen in my life. I do not understand why national grid hire these people . Especially the gas phone service(a guy ) . He is really rude ; and he keeps yelling me every time i ask him to repeat . I am looking for another service if there are still such people working in the National grid.
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March 2019 by Wahid Khan
Really bad customer service, these people are untrained and super rude. Their system is bad, I called from different phones and I still couldn't hear them clearly (I am not deaf), if you let them know that you can't hear them, they will just hang up.
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March 2018 by Nelson R.
Worst company I've ever dealt with. They know they have a monopoly and that people depend on them for their energy needs. Therefore, they put zero emphasis on customer service. They couldn't care less whether you're happy or not, because you HAVE to go thru them for your electric and gas. The people that pick up the phone are often rude and willing to help. Their billing is very shady. I have gone an entire month without using any big appliances in my house just to see if my bill would be any lower. The difference is minuscule. And, god forbid you have an outage. You'll be without service for at least half the day.If you can go thru another company, I'd advise to at least consider it. It can only be an improvement.
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March 2018 by Jen Joncas
Prices seem to be going ?!!! Please, can you help me find a list of the carriers that we can choose from example: Verde, I really do not have a memory of any others due to the fact that I've had 3 Strokes in which my memory was affected in some cases!!! I really would appreciate it if you are able to help me. You could also mail me a list of all the Suppliers that would be great to have!!!Jennifer Joncas1337 Pawtucket Blvd.#12Lowell, MA 01854
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March 2018 by D T
Over a hundred substantial leaks in National Grid's natural gas lines in Lowell, MA alone, and NG continues to do everything they can to avoid repairing these aging and dangerous lines. Shame on you for putting our community in danger for your profit's sake, National Grid.
