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November 2023 by Derek G.
Came In last night asked to have one flat tire repaired he stated he wanted to replace all 4. I explained I was unable to do so at this time he said leave the truck and I'll take care of it first thing in the morning. All day went by next day finally I called him and he said oh sorry can't get a tire for you until end of next week my vendor is at the other of end of New England. Makes no sense he could get 4 tires if I wanted to take his recommendation but because I want one tire suddenly can't get one. I find it hard to believe he has a tire vendor over 40 miles away All the reviews on google say the similar experience. He wants to sell you services you don't need and if you decline wants nothing to do with you. Just read the goggle reviews
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November 2023 by Brettski
changed like 4 things that i never needed changed, charged me more than he originally said. i’ll never go back again and i wouldn’t recommend anyone else does even if you are in a time crunch.
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November 2023 by Shawna Jellison
Went here for an inspection sticker on my lunch break. They got me right in and right out. Very nice people working here! No issues.
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October 2023 by Jeffrey Allen
Drove by and saw one of their mechanics helping a couple of local kids fix their bikes! Always here great things about this place and now I know why!! This employee deserves a raise!!!
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August 2023 by Nataly Rodriguez
They were able to fix my car while keeping open communication during the process, they never did anything without my consent and they took care of several other minor issues at the same time. Steve is also very knowledgeable in his field and I would recommend his services to anyone. On top of it all their rates were extremely reasonable. This is truly unbelievable service by S.W.A.T. who went above and beyond. I highly recommend them to anyone in the area.
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August 2023 by David Fielding
Steve is probably the best mechanic I’ve ever met! Expert diagnostics and really great customer service.Services: General repairs & maintenance
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July 2023 by Boston Sports Forever
Wow, just read about 35 reviews for this place, 8 of them had the same theme. A owner who's a clueless man, trying to slam people into work not needed, no communication before repairs done and horrible technicians who should be at oil change business's. Miss my old place on North Shore. To many customers left exactly the same issue reviews for them to be a coincidence. Don't waste your time or money. SWAT TEAM wants your money whether you need it or not.
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July 2023 by 420 420
Want a place to give u a quote for what u already know not fix anything on the car they only give quotes wayste of time and money go somewhere else where they diagnose the car n fix it instead of hey this what wrong when u already know n told them and ur there for help lol
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June 2023 by Kaitlin Guisti
Very kind staff, everyone was friendly and attentive. Quick wait time, would recommend.
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June 2023 by Robert Emmet
Really nice people here! They were able to help us out with another car issue while we got our state inspection done.
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April 2023 by Andrew
Having problems with your car is never a fun experience, but working with these people was an absolute pleasure! I have nothing but positive things to say about my experience and I would rate 6 stars if I could. The owner of the shop and staff and incredibly kind and friendly. They try to save money where they can for you while still giving amazing service. As an EV owner they didn’t groan about it being different which was such a refreshing feeling and they even plugged my car in to charge it over night. The repairs I had to my car weren’t cheap, but I left with a smile on my face because I got the best service I could have ever received. Could not recommend this place more, especially to UML students on North Campus.
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April 2023 by Shannon Arenburg
Came here for an inspection sticker and was rejected. I was surprised, but thought no biggie since the parts in question were under warranty. When I brought my vehicle in I got another surprise...there is actually nothing wrong with the parts in question. Verified by more than one professional. The diagnostic costs were $150.I returned to SWAT to get my sticker and an explanation. The girl behind the counter was very sweet and took care of my rejection sticker right away and let me know that the employee that wrongfully rejected me was no longer employed there, which made sense. I still asked to see the owner. When he came in he was all apologies...until I asked to be reimbursed for my unnecessary diagnostic costs. At that point he started talking about how the system of car inspecting is flawed and the particular make and model of my vehicle is difficult to assess and went as far as to bring me under the car to see some play in the part in question, which as far as I could tell didn't exist. I was there for over an hour and the owner told me that even though it "isn't his responsibility" to reimburse me, he absolutely would and he would be contacting whatever higher power at vehicle inspections to get an answer to this question of the "play" allowed for my vehicle to pass. Yeah, I never heard back from him and I never got reimbursed.At this point, I've heard multiple stories of bad experiences with inspections as a whole from this place. Do yourself a favor and get inspected anywhere else.Service: Vehicle safety inspection
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January 2023 by Mark R.
Located up the street from Umass Lowell , conveniently a quick pull off the busy drag. Depends on what time you go there may be a spot to pull in but I would call prior to going. I bring my cars here for an inspection all the time and the people are awesome . Nice little clean waiting area and the owner Steven always greets his customers.
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November 2022 by Brandon Reder
Great service, the owner is very hands on. They take time to explain and show you what a vehicle's issue. They helped me immensely when my car's engine blew and I had no space to store the car while I got my warranty sorted out.
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November 2022 by Louise Fournier
They've taken care of most everything about the car for me. I'd trust Steve anytime!
