-
April 2024 by Jamie Keller
Moving was super stressful on me and my kids, I’ve been at the tail end of my divorce and moving was the last thing I needed. When I called customer service they weren’t exactly helpful to me. I was actually a little upset that I had already started the process with PODS. I went to PODS and Richie helped answer the questions I had about the billing process and what to expect with my POD being moved across the country. There’s a stark contrast between talking to PODS’ people through their 1800 number and speaking to someone at the actual storage place. I’m not sure everyone’s experience will be the same, but specifically speaking with RICH in the Ludlow location made things easy to understand and I wouldn’t consider recommending PODS to family and friends if it wasn’t for him. I have had a bad experience prior to PODS with a similar company in the past, so to say my anxiety was high throughout this whole thing would be an understatement!
-
April 2024 by Monique A
Bryan did a great job with drop off. Arrived exactly when he said he would. Did a great job maneuvering the POD in a tight space
-
April 2024 by Tayvon Hodge
Keith F. out of Ludlow, was extremely helpful and friendly. He delivered as expected during our delivery window and positioned our unit exactly how we wanted it.
-
April 2024 by Dominique Bruso
Absolutely horrendous experience. If you are lucky enough to read this before you book a PODs service, please literally choose any other option. Customer service is nonexistent. There are no native English-based customer service reps at all. Policies are unclear and almost scammy. Each time you call, you are told something different. Way overpriced when you could go with another company that does the same thing for less money.I want to edit this because my review is not for this location specifically. The gentleman that delivered my POD was exceptional. However, because the overall company/headquarters is so poor I stand by the fact that I wouldn't recommend this service to anyone. If I only had to talk with local PODs centers, it would be different, but that is not an option unfortunately.
-
April 2024 by Pooja Modi
Keith F was amazing and helpful. He quickly maneuvered our pod exactly where needed and gave us some very helpful loading tips. Polite and cordial the whole time!
-
December 2023 by William LeBlanc
They delivered to the wrong address and then insulted me about it even though they were wrong and the address was completely right in the system. I asked for some money back for the issue but was denied saying everything was done appropriately
-
November 2023 by Maryanne Carter
Pods is on time. The container is secure. However, the billing practices are not sound. You will be billed an entire month even if you only use it for a partial month. This was an alternative to moving items to self-storage but I lost a lot of money with Pods.
-
October 2023 by Salina Clink
Pods is a great service to use. BE CLEAR about your pay out to them and what they can take. DO NOT let them overcharge on something that is their fault.
-
September 2023 by Rory Little
The cost was great, and the delivery of the empty container was great. However: (1) they never once responded to an email; (2) their website often had erroneous info on it, for delivery dates. Use the phone; (3) the website provided later drivers with the WRONG phone number, so the re-delivery driver never contacted me and container was placed in the wrong place. So a 5 for the front end; and maybe a 2 for the back end. They can do much better on their website accuracy, email communication, and accurate contact info.PS: The response below was MUCH faster and responsive, than my experience once I was a paying customer.... Indeed, I NEVER heard from the re-delivery driver, at either end, despite repeated calls with the PODS 800 number.
-
August 2023 by Jean L.
I had the good fortune of having Keith from Ludlow deliver my Pod recently. He obviously knew what he was doing, took pride in his work, and was so kind and helpful! I'm doing a cross-country move which is stressful, and dealing with Keith made me forget my complicated situation for a while - he is so friendly and competent! Thank you, Keith, so much!Jean L., Northampton
-
July 2023 by Jennifer S
————-THIS IS JUST FOR MY DRIVER, HECTOR.————-Hector delivered my two pods to me with all my belongings inside that I had not seen in about 3 years. I had gone through a really difficult time so getting all my things again was kind of emotional. Wouldn’t you know that I lost the key to the lock for one of my pods. Hector tried everything to get it open for me. Nothing worked. There was a house being built across the street from me and he walked over and asked if he could borrow their sawzall (I think that’s what it is called). It worked! When the door went up and I saw all my stuff, I had lots of feelings that just poured out. He hugged me and I wound up telling him my whole story. His response was so amazing and sweet and spiritual. It made my whole day! That was about two months ago and I have been looking for his card for his name ever since! Today I found it and so here I am. Hector, if you are reading this, THANK YOU. Jennifer
-
July 2023 by Megan Emmich
Hector dropped our POD off and he was professional, efficient, communicative and fast. Came within window on the early side!
-
June 2023 by Jennifer Soden
————-THIS IS JUST FOR MY DRIVER, HECTOR.————-Hector delivered my two pods to me with all my belongings inside that I had not seen in about 3 years. I had gone through a really difficult time so getting all my things again was kind of emotional. Wouldn’t you know that I lost the key to the lock for one of my pods. Hector tried everything to get it open for me. Nothing worked. There was a house being built across the street from me and he walked over and asked if he could borrow their sawzall (I think that’s what it is called). It worked! When the door went up and I saw all my stuff, I had lots of feelings that just poured out. He hugged me and I wound up telling him my whole story. His response was so amazing and sweet and spiritual. It made my whole day! That was about two months ago and I have been looking for his card for his name ever since! Today I found it and so here I am. Hector, if you are reading this, THANK YOU. Jennifer
-
June 2023 by saieda alleyne
Our experience using pods has been truly spectacular. They were extremely accommodating, and particularly Hector was extremely nice and friendly when delivering the pod. Would highly recommend the pod services.
-
June 2023 by Daniel Zarnik
Hector was great to work with and was thorough when showing me the pod itself, locks, etc. All around good experience with a true professional.
