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November 2022 by Daniel Morin
Worst costumer service ever disgusting worst ever never go to sun splash
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November 2022 by roxanne wood
Post by BigDaddy sums up the same poor customer experience I’m also having.I have made several visits to the store to speak to employees personally as they are hard to reach by phone or voicemail whenever I call.I have been waiting 5 months for a new spa cover, was told that the supplier in Mexico lost my order and now I have to wait until June for my cover. I’m unable to use my spa because the cover is too saturated to lift! Extremely disappointed.
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November 2021 by Sara Kidd
Great place very helpful
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November 2021 by Brian Mawyer
Arrogant and rude
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November 2021 by Keds
Took a year to get pool installed, we were told we would be first in line for a spring installation. Lots of hidden installation cost. Stay away.
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November 2021 by Dustin Wrightt
I work here great employees great environment and we get the job done
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November 2021 by Frank Perez
Nice spot on way to 395 for a pit stop. It is an old Cumberland farms converted into their own. Fuel prices not too bad for Connecticut. Across the street there is another store also beer and wine available. Dunkin and the dollar store. Both up around the corner heading towards 395.
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November 2020 by Bill Rodgers
My pump stopped working, I called Nancy they were completely booked but said they would work me in. Bill showed up at 9pm, what an amazing sign of dedication to his customers!!! He fixed the pump in about 30 minutes and stopped my pool from turning green.
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November 2019 by Robert Smith
I have been using Sun Splash for several years. Bill, Nancy and Dominic have been great to deal with.
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November 2019 by Elisa Nieves
As a first time pool owner the staff here have been awesome, especially with answering my 50 million questions, thanks again!
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November 2019 by Jasmine D.
Three times I've been here.1st time). It was winter and we wanted a pool installation. The owner was informative and helpful. We did not get our pool through them for other reasons.2nd time). Closed even though door says they were open.3rd time). The guy was rude and condescending. I went there to get my water tested, which I have never done because the hubby usually does this, but when this guy realized that he made me feel like I was bothering him. Like he had better things to do. I couldn't get out of there fast enough. I will never go back.
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November 2018 by John Burr
Came on a sunday site and store display says open at 9, its now 9:30 and they are closed.
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November 2018 by william axton
Great service
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November 2018 by noelle pinsonnault
RUDE & CONDESCENDING OWNER--->>>I walked in on a Saturday around 12pm to get information and possibly a part for my hot tub. There was no one in sight. I could've robbed the whole store in the entirety of time it took for some dude to appear. After 15 minutes of impatiently standing around, finally someone appeared! He didn't even say hello, he just stared at me until I did. AWKWARD. I asked him a question and openly admitted I was pretty clueless about hot tub parts and additions and wanted to LEARN MORE AND ACQUIRE INFO from him, since, you know he owns a pool/spa shop and hopefully would be knowledgeable.He was flippant and said "You obviously don't know what you're talking about" YEAH DUH THAT'S WHY I"M ASKING YOU and THEN, rudely said something along the lines of, "You need to go home and figure out your hot tub before you come in here next time." He was totally uninterested in helping me, so, Sorry buddy, there WON'T BE A NEXT TIME.
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November 2018 by BILL FOLEY
We had a leak in our 24 ft. round in the ground pool, Sun Splash Pool gave us a very reasonable estimate and sent two excellent workers to find the leak and repair it. They both were very knowledgeable and polite and found the leak and repaired the leak. A job well done we diffidently recommend Sun Splash PoolsBill and Sandy Foley
