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8:30AM - 4:30PM
945 Massachusetts Ave, Lunenburg
Shipping Centers
“My go-to store for overnight UPS and FedEx. I am a notary with the needs for reliable overnight drop for shipping. Get it there before 5 and it's on its way. Friendly and efficient. A little harder to find but once you do, you will return.”
“I buy and sell art, and coordinating packing and shipping is almost always a nightmare. I reached out to several of the suggested shippers on Bonham's Auction list and Pak Mail was super reasonable and attentive to my needs. My Mother had passed away this week and I was dreading dealing with unreasonable pack and ship stores, but Pak Mail was fantastic. Their quote was far less than the others, and the folks I was communicating with were very friendly and caring. I bid often with Bonhams, and going forward I will only use Pak Mail in Fitchburg.”
“Had a great customer service experience here at Staples. The two female assistants that took care of me were absolutely amazing. They were so nice and helpful and handled all of my concerns. A Plus talent all the way. Amazing customer service. It’s so nice to see in these trying times.”
“Best post office experience OF MY LIFE thanks to the incredible customer service of DANIELLE who is an ASSET to the United States Postal Service!!! THANK YOU DANIELLE! Happy New Year!”
1:30 - 4:30PM 9AM - 12:30PM
771 Main St, Lancaster
Shipping Centers
“Peat is the most friendly postal service worker we have here in Townsend, Ma. He’s friendly, courteous, and he has great jokes. Keith & I look forward to seeing him when we mail out our packages. Townsend Postal Service.”
“Staples has found ways to make their brick and mortar stores relevant. Between handling returns from online vendors, providing passport photos and all the print and copying functions and having basic needs in stock, I have recently been going to Staples at least once or twice a week. This is a HUGE deviation from prior to Amazon returns, when I went there maybe once every 5 years. Kudos Staples.”
“Whenever I go here I am always treated great. Everyone is professional and enthusiastic even during these hard times. I know that if I have an issue or concern it will be taken seriously and followed up with as they have proven in the past.”
2 - 5PM 8:30AM - 1PM
10 Common Rd Ste 2, Ashby
Shipping Centers
“Nick was an extremely helpful person at the service desk. He was polite, quick, efficient and had an excellent customer service attitude. That was surprising to me because he told me he had to be on his feet virtually the whole day. I guess that puts an end to My idea of working for the post office unless I can get a part-time job!By the way if, somebody helps you at any kind of business or service and has a really good attitude, make a point of telling them so. I know from decades as a business owner that finding people with a good customer service attitude is harder than people think. so the next time somebody does the good job make sure to tell them so, because I assure you hear a lot more negative comments than positive ones! In case you haven’t noticed, the last few years there are a lot of people in custom service that shouldn’t be in any kind of customer facing job period!!!”
“Never had an issue here. Sometimes you have to wait, but no longer than usual. I try to go at the least busy times. My interactions with staff have always been pleasant.”
9:30AM - 1PM 2 - 4:30PM
477 Main St, Fitchburg
Shipping Centers
“I went to this post office for the first time in my life. As we well know, sometimes the people at the post office can be at best a little short. (i.e. Lunenburg) ….This was not the case at this post office today when I met Nikki. She was extremely pleasant, personable, and professional. I’ve never met her before, but if we could all be more like Nikki, we’d be better off. Ty Nikki. ….PRP.”
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“I went in for a passport photo after phoning to see if an appointment was needed (it wasn’t for a Tuesday or wednesday) No one in lobby or behind the counter. A quick press of a bell summoned Melissa, the most cheerful, helpful, and efficient customer service person I had dealt with in years. She was a wealth of information on the process, and after taking the photo, she showed it to me for my approval. Wow ?. The reviews talking about rude service can’t possibly be about this ray of sunshine ?.We need to clone her! Thank you Melissa!”