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October 2025 by Edin Chilel
For business account they don't have zelle and the debit card doesn't work wit tap on
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July 2025 by M P
Today I was helped by an assistant branch manager Maoli, she was extremely helpful, kind, professional and easy going.
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June 2025 by Nancy McNelley
Anytime i have an issue there right there to help me....
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May 2025 by Jose Lito
debit card doesn’t have tap ,,, constantly failing,, not reading at the store register,,, what era eastern bank stuck on ? Tap debit cards are a must!
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August 2024 by Isaac Rutledge
Banker was so helpful in assisting with a fraud case
She changed all my old accounts so frsud could not occur any longer.
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March 2024 by Carlos Polanco
Excellent service, mark is very helpful ?
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February 2024 by Yolanda Sanchez
This bank has no heart. I don’t understand now u guys are talking the 100$ deposit now to wait for my funds to be in. I GET PAID FRIDAY NOT MONDAY. I GOT BILLS AND STUFF TO PAY. NOW TO LOOK FOR ANOTHER BANK LIKE WHY U GUYS PLAY AROUND WOTH OUR MONEY.
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October 2023 by Carlos Diaz
Nice people there
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October 2023 by Elvia Lopez
Good service, they serve us in the best way
My only detail is that they close the agency later ?
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September 2023 by Aaron Tuxbury
DO NOT DO BUSINESS WITH THIS BANK!I have had an open dispute about a fraudulent charge since July. I have received multiple letters and emails from Eastern asking for additional information, but the information I am asked for was the information I provided during the opening of my dispute. At one point, I went into an Eastern Branch, had the customer service rep explain to me what was needed, provided the needed documents to him, and literally watched him scan and upload the documentation to my case. However, I still get correspondence from Eastern asking for the same information with no resolution in sight.After several phone calls, I was able to ascertain that the information they needed was NOT the information they were asking for, but a separate document, an itemized receipt showing the incorrect total. The entire basis of my complaint was that the vendor did NOT provide an itemized receipt justifying overcharges. When I asked how I can provide documentation that has never existed, Eastern's response was simply that they can't file a dispute. I had already provided documentation to them proving there was an unexplained difference between quoted price and what they charged, but Eastern did not care. They knowingly and actively assisted a vendor in committing fraud against me.
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March 2023 by Pamela Duggan
Horrible treatment for commercial lending. No help through COVID when my business was shut down then my interest rate increased but was not reflected on my statement for 4 MONTHS but somehow I was supposed to imagine the correct amount to pay?? I'm giving two stars because the Sr. VP I had was horrible but she went on vacation and I had another Sr. VP who was decent so maybe I just was just unlucky!
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October 2022 by Sayam Cat
Stop talking and start working please .
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September 2022 by Taylor
Terrible customer service. The assistant manager pretty much called me a scam artist so I’ll be taking my business to another bank
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June 2022 by Laurie Fucillo
Great customer service
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April 2022 by Michelle Molina
Terrible customer service. No help provided. Waiting over a month, with repeated phone calls and emails all that went unanswered. Highly suggest banking elsewhere.
