Metro by T-Mobile at 415 Lynnway is known for its friendly and helpful staff, providing excellent service to customers. The team is especially praised for their willingness to go above and beyond, even during emergencies or difficult situations. Customers have shared positive experiences with staff members who helped transfer data, set up new phones, and reclaim lost phone numbers, demonstrating a high level of patience and professionalism. The store offers a variety of options, including prepaid plans with unlimited talk, text, and data, as well as 5G phones from brands like Apple, Samsung, and OnePlus. Many customers appreciate the store’s ability to resolve issues that other locations could not, such as honoring upgrades for loyal customers and handling complex account recoveries. Staff members like Joshua, Graciella, Gary, and Diego have been specifically mentioned for their courteous, kind, and efficient service, making customers feel valued and satisfied. Overall, the Lynnway location is regarded as the best in the area, with a pleasant atmosphere and staff that treat customers with care and respect. Whether fixing urgent phone problems or upgrading devices, Metro by T-Mobile at Lynnway consistently provides reliable and friendly service.
Carol in the Lynn office helped get rid of unwanted apps. She wad extremely helpful and courteous. I hope tosee her again if I need help with my phone.
September 2025
I purchased a new phone. While away on vacation my phone acted up. I couldn't call out or receive calls or messages. My Hot spot didn't work. The very same day I get home I went to Metro and was told I didn't have enough storage, that's BS
May 2025
This location is the only place I go the customer service is great and they are very informative with fair prices.
