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August 2022 by M. O.
I'm updating this review because they hung up on me 3 times yesterday. I waited as it rang and rang for minutes on end and then finally- someone picked up and then proceeded to just hang up! 3 times this happened! Luckily, I was calling to get my prescription transferred to another pharmacy so I never have to go there again. I called the other pharmacy and they handled it. What a godawful location this is.
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August 2020 by Isabelle C.
The WORST CVS pharmacy I've been to. The pharmacy manager either needs to be replaced or trained on how to manage staff and the workload better. My doctor sent a prescription - an hour later, it wasn't ready. They hadn't even looked at it. Then I had to wait 20 minutes for them to enter it into the system, only to be told they didn't have it in stock. The manager gave nothing but excuses. No one answers the phone, checks voice messages or the fax. This wasn't the first time I had a problem filling a prescription here, but it was the last.
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July 2020 by Lisa A.
Worst service! No one in the pharmacy ever answers the phone. The store is a mess. Transferred my prescriptions out and the continued to fill. Tried to get someone on the phone for over an hour. This location needs management overhaul ASAP!
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April 2020 by Hilary W.
This pharmacy specifically is horrible to deal with. They dont communicate with their patients about refills, they don't make an effort to get refills from doctor's offices, and they don't take responsibility for any of their actions. I was actually directed to go to another CVS when I called with a question. Overall frustrating to deal with, fill your prescriptions anywhere else.
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March 2020 by Marni M.
Very unreliable pharmacy. Had a prescription called in weeks ago and never got the text message of it being ready for pick up. They proceeded to remove my prescription and never informed me. I had to call the pharmacy directly and was told it would be ready for pick up within a couple days. I received a text later on about my prescription being ready by 12 pm on Saturday. I went around 2 pm to pick up and I was told it would take an additional 20 min to refill. Huge waste of time.
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March 2020 by Joann T.
Terrible pharmacy, I would never recommend it. If they have a problem with your prescription, they don't bother to call you, so when you go to pick it up there is a problem. Now you waited in the long line to pick up the prescription you are waiting for and then the girl tells you to go to the consult window. A complete joke of a pharmacy. I transferred all my prescriptions out. Also, they never answer the phone, so if you get the automated line and it asks if you are a doctor say yes, because they will not answer if you don't lol.
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January 2020 by Gina W.
If I could give this awful place ZERO stars I would. This pharmacy is the absolute WORST pharmacy ever. Prescriptions are NEVER EVER ready when they say they will be..I literally requested a prescription and it wasn't ready for THREE days..it was only when I went in physically that they told me "20 minutes" and filled it. I once wanted to transfer a prescription to this location. A very simple task that took 3 calls (when they actually picked up) and me again, physically going into the store to have it ready. How is this place still running? I will be transferring. With incompetence like this, I no longer trust these people with my medication.
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January 2020 by Steve H.
This is easily the WORST PHARMACY IN THE WORLD. Where do I start? Oh I know. Recently, I had to go back THREE times in THREE days. For one script. Each timee with an automated text saying my script was ready. No apologies. Nothing. I can't fathom how a place that administors important medicine for people everyday, can be so awful.
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October 2019 by Debra T.
The pharmacy services are so painfully slow! It doesn't matter if you go inside or use the drive up window, slow as molasses
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July 2019 by Robert L.
I went after looking up something that they said was in the store. I stood in line at the pharmacy only to be told ask the other line, which I was told ask up front. To no surprise I couldn't find it, with little to no help from the staff. The pharmacy was dismissive and uncaring and the front desk was busy. So I went home and found and ordered it on Amazon
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October 2018 by John F.
First of all I'd like to say that I've been going to the CVS pharmacy for many years actually since I was in my teens in one it was located across the street. I was at the doctors diagnosed with pneumonia and it 1:40 PM a script was sent in for me. By 3 o'clock I was at Salem Hospital getting a chest x-ray and I drove from Salem Hospital all the way to the Cvs. The line was fairly long but there were three people at the cash register's. The girl there told me it would be at least another 20 minutes which I will admit I was annoyed but I said OK and I sat in the chair off to the side with him with milk and a loaf of bread. I sat there for so long that I actually kind of fell asleep a couple times because I was so sick. I finally get the news on my phone that my prescription is ready. As I get up I realize there's four people in front of me in line so I'm waiting again. The two people that were helping out in the front with nowhere to be found. So I got a new kid and I swear it was his first day there because he couldn't find the prescription he just kept looking and looking and looking and the people that he was working with you stood there and did nothing to help him but of course he didn't even bother to ask them that what they do with the newest prescriptions. After 15 minutes of standing in line and I'll have proximally 10 people standing behind me. In the middle of the transaction we had to change the cash register because he told me the cash register wasn't working. I will be movingAll of my prescriptions to the Mail program that might Insurance offers and will try a new pharmacy anywhereelse. It's a loss of business since I take 17 prescriptions and I just wanted to get my prescription and go home.
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February 2018 by Myan T.
I rarely feel the need to review a drugstore, notably one that's a chain. However, I visit this location often, and given the low star rating here, I felt compelled to give my input. ;) I shop at this specific location due to the fact it's opened 24hrs. You can never predict when an emergency will arise! For a majority of time, nearly 90 percent average, I've had nothing but great interactions. With most visits, it may not be immediate as I'm entering, but someone along the way will manage to greet me, including asking if I need any assistance. I have encountered a few instances where I observed one of the employees following me like I was a criminal. Just 'cause my indecisiveness has me hovering over a product doesn't mean I'm plotting on running out the door with it.. Anyways, this one woman I frequently come across at the register has always treated me with great kindness and patience, particularly during times I decide to whip out my coupons. She and a few others have never made it feel awkward or embarrassing to shop with coupons. And yes, other CVS locations will give you that disdainful grimace! You're applauded for savings here. :) I find the store organized to some extent. There are items I always find out of stock, specifically face/skincare and body products and occasional household items. I'm not sure if they do this on purpose, but if something is advertised on sale in the catalog, shouldn't they have it on the shelf? What's the point if I can't even purchase it? I have yet to use the pharmacy as I have a preferred one closer to work, so I definitely can't comment on that department. I absolutely loathe the parking lot entrance. Who in their right mind created that stupid steep hump?!? It always scratches my car! I can hear it scraping each time, and it's unavoidable! How ridiculous! Someone, Please fix this!!!
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December 2017 by Carla C.
This 1 star goes to the horrible service the Pharmacy provides. It doesn't matter what time of the day or day of the week you call..... the calls are rarely answered and when they are you're just put on hold for an excessive amount of time before you even get to talk to someone. When it was brought up to staff, the response received was.... well everyone is busy with a patient! As I stood there I personally heard the cue stating there was a Pharmacy call. I also personally witness every single employee continue to do what they were doing and ignored the call. The prompt went on to say this about 10 times and now had 2 calls waiting before a "pharmacist" picked up the call because he was now standing next to a phone. This is a constant problem in this CVS. Either they need more staff or retrain the ones they have now, but something needs to be done.