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November 2025 by Daniel McCann
I brought my car to Lenny Jr. at Saugus Auto Craft, and honestly, I got it back looking better than when I first bought it. They didn’t just fix the damage — the whole car came back spotless, inside and out.
Lenny was professional the entire time and kept me updated at every step. He walked me through the whole process, from dealing with insurance to explaining exactly what needed to be done. It made everything way less stressful.
Highly recommend — top-notch work and even better service.
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November 2025 by dmallakis2
Great work looks like it’s right of the new car lot from VW not only outside they did a full detail inside cleans carpets mats and weather protection matts as well. Very happy with Saugus auto craft!
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November 2025 by Peter Pierre
This is the best and the weird one. There’s no one like this enjoy enjoy your trip. Drive safe welcome to Google maps.
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November 2025 by Dick Newton
I have used Saugus Auto Caft in the past and will continue to use them in the future. The entire staff is ALWAYS respectful, helpful, and honest. I had a problem with my insurance company and the staff at the front desk and Lenny went out of their way to resolve it.
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June 2025 by JiteNdra Dogra
I had a horrible experience with Saugus Autocraft and would not recommend this shop to anyone. There were three major issues:
1. Unprofessional Communication - One of their phone representatives (David or Dan) was consistently rude. He would interrupt me mid-sentence but got easily offended if I asked a quick question while he was speaking. Basic courtesy and professionalism were completely lacking.
2. Poor Quality of Work - The shop had three tasks:
• Fix a large cosmetic dent on the rear passenger-side fender
• Replace the rear passenger-side wheel arch molding
• Wet sand and buff light scratches on the taillight
All three were either missed or poorly executed.
• The dent was clearly still there. When I pointed it out, the owner told me I was “looking too closely.” Only after I showed him a photo did he admit it wasn’t done properly and offered to fix it - but after already waiting weeks, I couldn’t afford to leave my car there any longer.
• The wheel arch molding wasn’t installed correctly until I pointed it out.
• The taillight scratches weren’t even touched until I asked, and I had to wait another 20-30 minutes on site while they finally addressed it.
3. Botched Interior Cleaning - After finishing the job, they apparently cleaned the interior, but the cleaning made things worse. There were smudges and watermarks all over my car's gloss black surfaces and display screens, likely from dirty or low-quality towels. The interior looked worse than when I dropped the car off. It was so bad I had to clean it myself immediately after getting home because I couldn’t stand how gross it looked.
To the owner’s credit, he did acknowledge the missed (exterior) items and was polite in person. But the fact that I had to point out every single issue, after weeks of waiting, is unacceptable. They clearly lack attention to detail and customer respect. I’m never going back.
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October 2024 by Yoseph Assfaw
It is a great place to get efficient and five stars auto repair service in the city.
Above all, all, their customers service is amazing.
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September 2024 by Katiria Donovan
Saugus Auto Craft is the best auto body shop I've been to. They have done several repairs to my car over the years. They do a great job. They're very helpful. For example, they help you get a rental if you need it. Their prices are reasonable if you don't go through insurance. They always have your car repaired very quickly. They're honest and reliable.
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August 2024 by Nicole Durkin
They did an absolute amazing job repairing my car. They kept me updated every step of the way and all the employees in there were so great to work with. I highly recommend this place!!
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April 2024 by Nixidia Adams
Had a great experience with Sergio who helped with my mom's car and all the other gentlemen there that helped. We had to take my mom's car for repairs due to an accident and they were very thorough with details and keeping in touch with updates. The car looks great and they were always so nice. I definitely recommend them.
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March 2024 by Richard Landano
Saugus auto craft did a great job repairing my van, they also gave it a pretty good cleaning inside and out which I did not expect but greatly appreciated, great customer service
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November 2023 by Jane Parent
Repaired quickly, efficiently,& beautifully! Again, taking exceptional care of my vehicle, Thank you!
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November 2023 by Amanda Owens
Amazing job
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October 2023 by James Stuckey
My sales person Sean was very knowledgeable and found me the car I was looking for. Super easy transaction. I will always buy from them.
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September 2023 by Leonairys Santana
I had such a great experiene with this shop. From the treatment till how my car looked was perfect. They fixed my car so fast, and always gave updates in everything they were doing. They are organized, and help you understand everything they will be doing to your car. Sergio is an incredible, professional and nice person. I felt really confident leaving my car with them. Defitnely recommend the store. Very transparent and professional shop.
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September 2023 by Nary sarm
Great job
