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December 2025 by Vijay Reddy
One staff member i met to get my phone fixed was rude. He came out as a persons who has bias against Indians. He rushed through and even before finishing up he said “I have to attend my next one. My manager is rushing”.
He did realize he was rude and try to tell me “I’m not trying to be rude” even before I pointed anything.
If I go there again, and I get to see him again I would definitely ask for a different associate next time.
Everyone else I spoke to were super nice. Why do I get an impatient one?
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October 2025 by Luiz Coelho
I highly recommend it, very well attended.
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October 2025 by Angel Martinez
Christopher is the best teacher/demo instructor hands down!
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October 2025 by Bobby
My appointment was scheduled for 11:25 a.m., and I arrived around 11:00 a.m., knowing I’d have to wait. The first couple of employees I met were friendly and professional, but overall, the Apple Store system itself feels inefficient and poorly designed.
Here’s how my visit went:
• You’re greeted about 15 minutes before your appointment, asked what you’re there for, and then sent to another section to wait again.
• After 15 more minutes, a new employee approaches — and you have to re-explain the entire issue.
• Then you’re sent to yet another desk, where that person has no idea what’s been discussed.
By the time I finally received my new phone, the setup process kept freezing during the final optimization step. When I asked about it, the employee simply said, “Oh, it’ll take time.” That turned out to be completely wrong — when I got home, the update that was supposedly “taking time” finished in about seven minutes.
So not only did I spend well over an hour being shuffled between people, but my time clearly wasn’t valued — especially after spending a significant amount of money on a brand-new iPhone 17.
The employees themselves weren’t rude; I blame the structure and management of the store. The system is built for volume, not for service. I actually had an appointment earlier that morning at a smaller retailer, and they texted and called to confirm my visit — that’s what real customer care looks like.
Final thoughts:
If you value your time, avoid this location during busy hours. You’ll end up waiting, repeating yourself multiple times, and likely doing the setup at home anyway. For a company like Apple, that shouldn’t be the experience — but unfortunately, it’s the reality.
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October 2025 by Good mobile
Beautiful place
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October 2025 by Kenneth Webber
BUYER BEWARE!
Sales staff is either deceptive OR lies to make sales.
Customer service staff is rude and controlling.
Sales woman informed me at time of purchase that BELKIN screen protector had unlimited replacements. Actually only 2 replacements $42 “for life of the phone”(likely word smithing, because my phones life is as long as it’s working).
Customer service Representative LISA. Takes several minutes before looking up from playing on her phone. Then tells me that i need to walk to the other side of the bench, if she’s to answer my question. Mind you there’s NO ONE around the three tables we’re near. So i comply, and then she informs me that they will replace the screen if i buy another one now.
NO THANKS! There’s plenty of other alternatives. Way cheaper, and I’ll have it done much dinner than playing your little games all the while dealing with the lies and rude behavior.
GOOD LUCK WITH THAT PLACE. It’s no wonder there are regular violent out bursts here.
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October 2025 by De Cler
My service was quick and an attendant was super explainer.
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August 2025 by Emily Fitzsimmons
Wait times here are atrocious. I booked an appointment for a battery replacement and arrived on time. Still had to wait 30+ minutes for my appointment. Then they told me to come back at 3pm to pick up my phone, and again I arrived right on time but it took them 45 minutes to bring the phone out.
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August 2025 by farah naoual
I really had bad experience today with the technician of Apple Store and she was so rude
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August 2025 by Chris Phaneuf
Came in to drop off my device for repairs and was met with an unsolicited comment from an employee named Gary, who told me “only perverts use VPNs” after noticing I had McAfee installed. I do not use a VPN, but Apple relies on VPNs every day to secure internal systems, support remote work, and protect sensitive data.
It was not a Sunday. I am not a priest. Gary's confession was unexpected, unprovoked and unprofessional.
Laptop was later returned from repair facility with more damage than it went out with.
Strange experience.
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August 2025 by Amr Elessawy
Customer service is very good and everyone here is really nice and helpful.
However, the service is very slow often waiting 1+ hours although making an appointment. Their also seems to be some miscommunication happening with the phone customer service I talk to and the actual store here. Not sure who’s fault that is but it can be very frustrating leading to misinformation and cancelled appointments.
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July 2025 by Yelena Cannata
Excellent Customer service and they offer free workshops! #HarleyTheQueen approved
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July 2025 by Geoff M
Staff are very friendly and helpful.
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July 2025 by b c
Booked time well in advance. Wasn’t seen for 35 min after the scheduled time. Everyone was nice.
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July 2025 by Mrfrank17
Just won’t to thank the people that went out if there way to help me set up my new iMac great job thank you
