Pottery Barn Kids is a highly praised store known for its friendly and helpful staff. Customers appreciate the excellent service, with employees like Kiki and the manager Sarah being particularly noted for their patience and knowledge while assisting with orders and product selection. Shoppers feel at ease in the store, especially new parents who find a wide range of strollers, car seats, and nursery items. The general manager, Krista, receives recognition for her dedication in resolving issues, ensuring customer satisfaction, and maintaining communication during returns. Many visitors have found the store to be the best place to meet their needs, thanks to the staff's genuine desire to help. However, some customers have expressed concerns about the restroom facilities, which have been out of order for an extended period. Overall, Pottery Barn Kids is celebrated for its beautiful products and exceptional customer service.
I called requesting a sheet set for my grandson. Sales person went on floor and looked for sheet set and comforter. Thankfully they had them. He was extremely helpful and pleasant. He held them for me. My grandson very happy with his birthday present
March 2025
I was stuck between a couple of pieces for my son’s bedroom remodel and needed a lot of help. Tessa was AMAZING! She guided me through everything and was super patient with me while I was being indecisive. Thank you Tessa! I will definitely be coming back.
October 2024
Great customer service and amazing collection of products. Certainly shop from here!
