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March 2023 by Larry Fretts
I have had the opportunity to work with a number of local HVAC vendors. Recently I had to have my furnace replaced due to a leaky secondary heat exchanger. I received several bids. One bid was from a very well known vendor. Their price was literally 3X what B.C.S. said the replacement would cost. I chose B.C.S and in retrospect I am extremely happy I did. One week after the installation I was having a problem with my Smart thermostat losing power in the middle of a heat cycle and then shutting down the furnace. Once B.C.S. understood my concern they immediately went to work fixing the problem. One of their expert troubleshooters was able to determine the problem was the result of the manufacturer shipping a product with a higher than normal gas pressure setting. High gas pressure led to higher than normal heat which led to a trip in the thermal protection which then shut down the unit. I am very pleased with Better Comfort's presales and post sales support and would highly recommend doing business with them.Services: Heating system repair
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January 2023 by Mike J.
Better Comfort Systems is the best HVAC company in New England. They installed our IQAir System. Having this thing installed was a big pain in the neck for my wife & I. They handled it with care & installed it super fast. The gentlemen were professional, easy to communicate with & courteous of our home. Highly Recommend for any thing else. 100% coming back to them when we need more assistance with HVAC.
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January 2023 by Chris Simpson
Thee worst family run company. Sad part is the owner is a nice guy with no grip on modern reality, translating into a abnormally high turnover rate of employeesService: HVAC system maintenance
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November 2022 by B
absolutely thrilled with the excellent service provided by Ricky and his team! Will definitely use them again and refer anyone in need to Better Comfort Systems.Thank you again everyone!Service: HVAC system maintenance
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September 2022 by Jenn Fitzgerald
I worked here for under two months. I was hired without a job description or description of duties. After two months I was called into an office and told, in a humiliating fashion, that I was failing at all of the above and that my clothing was a distraction leading my bare p*.ssy to leave several techs to complain. I was shocked, mortified and humiliated. No written or verbal warning whatsoever.
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August 2022 by James P Schiavone
My name is Jimmy Schiavone. I am the PROUD owner of this 37 yo Service Company.It hurts when somebody, typically nameless, sends out bad things about you. Especially when we try hard to do the right thing for our customers and employees. Worse? Not being able to either defend yourself or to explain. And, starting a p---sing contest is no solution. It only detracts from the issue. When hired, an offer sheet is written up. Promises made by both parties are listed. Financial offering is placed, Job description is noted. These words are CLEARLY spelled out: "Please note: If anything has been said, promised or stated during your interview upon which a decision has been made for employment @ Better Comfort, it must be recorded above. If it is not recorded above, It did not happen!"To those unhappy customers: If we did do something unprofessional, it would have been better to have called. We cannot make right what we do not know was done wrong. Airing your gripe here? How does that help fix the problem?Thank you!
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April 2022 by Semoon Oh
As a design engineer, we had Better Comfort on many projects over the years with great satisfaction, so starting about 10 years ago I have used them for my primary home, vacation home in Cape as well as investment properties. They are excellent value, excellent workmanship, timely, and outstanding follow up service.
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April 2022 by Bob S.
I have been a customer of Better Comfort Systems since they startedtheir business. I knew the owner, Jimmy, from his former employment as a HVAC technician. He designed and serviced all the ACs in my manufacturing plant. I have performed service, each spring, on my three central units and one Mitsubishi split unit. I am a believer in preventative maintenance. It has paid off as Better Comfort Systems kept a GE central unit going for an unheard of 40 years. Their personnel are very cordial and well versed in their trade. I have called them in the middle of a heat wave, telling them it is not an emergency, and a technician will show up the same day. They are the best.Services: A/C system repair
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February 2022 by Alycia Mcmahon
I needed an immediate repair to my my furnace. Better comfort systems came immediately and really helped me out. Such a great user experienceService: Repair HVAC
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December 2021 by Marc Jobin
Stay away. This company has an average rating of 2.5 between Google, Womply, and Yelp, and today John from BCS did a fantastic job of supporting those ratings. He had an attitude from the moment he walked through the door (late). He told me the problem was that I simply didn’t realize that an HVAC register can blow air in multiple directions, and that I must have put my hand on only one side of the vent and walked away when I didn’t feel anything…seriously?!?! He then asked my why the system was off (with an attitude like I wasn’t supposed to turn it off, like I was a child who touched the thermostat without asking Dad!). Anyway, I told him it was off because I wanted it off. He said, “Ok, you know what, you have two choices, either…” at which point I promptly threw him out of my home. I don’t need a sarcastic technician telling me what the rules are in my own home, thanks!
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December 2021 by Marc J.
Stay away. This company has an average rating of 2.5 between Google, Womply, and Yelp, and today John from BCS did a fantastic job of supporting those ratings. He had an attitude from the moment he walked through the door (late). He told me the problem was that I simply didn't realize that an HVAC register can blow air in multiple directions, and that I must have put my hand on only one side of the vent and walked away when I didn't feel anything...seriously?!?! He then asked my why the system was off (with an attitude like I wasn't supposed to turn it off, like I was a child who touched the thermostat without asking Dad!). Anyway, I told him it was off because I wanted it off. He said, "Ok, you know what, you have two choices, either..." at which point I promptly threw him out of my home. I don't need a sarcastic technician telling me what the rules are in my own home, thanks!
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October 2021 by S L.
Tim and James from BCS installed our IQAir system and we are so happy with their service and the product. As a physician, indoor air quality is so important for health. The company was professional, scientific, data-based with their measurements and we appreciate all their help and honesty. They are incredible professionals because IQAir is difficult to procure and expertise is needed for proper installation. Thank you!
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May 2021 by kevin slattery
Seriously they charged me $515 for two hours work. They sent me a brand new technician on a service call he spent all his time with his survivors on the phone I get it we all start new jobs and there is a learning curve on all jobs but too send someone out to your house with no experience and without a surpivisor disgusting. Sent him away already have a new company coming to my house on thursday. .
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October 2020 by FC LY
Charge way too much for an quick/easy maintenance visit, will not use them again for sure.
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September 2020 by Dan J.
Charged higher price than originally quoted, avoid at all cost.
