-
January 2024 by Eoghan O Cruadhlaoich
Bank is closed they moved to a new location. Would be great if they let their customers know. Google could maybe be a little less lazy too and verify the bank is closed. Amazing how Google takes the time to upload information but no time to check when things change as they always do.
-
November 2023 by Joe F
I went into this Branch today after visiting multiple other locations who told me they couldn’t do anything, all they said was that my account was on “hold for review”. I deposited a check from my company and my funds were not released for over 10 days. Amy was so helpful and she listened to what I had to say unlike everyone else at the other locations. She allowed me to withdraw some of my funds to hold me over, and within the next 3 hours, I got a call that my card was unlocked. Thank you so much to Amy!!!!!
-
November 2023 by Christian Buscemi
These reviews are correct, poor service
-
August 2023 by Ibania Gil
Branch manager not helpful at all. Needs to be train for new online platforms. Called earlier during the day for help didn’t return my call, until call late in the afternoon.
-
June 2023 by Beatriz Oliveira
Fabricio was very helpful and friendly. Great first experience at a bank for me! Thank you so much Citizen’s Bank!!
-
April 2023 by Michelle Falco
So this bank is permanently CLOSED ya might wanna update that
-
March 2023 by Andrew Mahoney
I had a HELOC with Citizens. NIGHTMARE! Worst experience I've ever had of any financial company by far. They honestly don't know what's going on and struggle to close out loans. It has taken me a year to get a lien cert letter. And try getting through on the phone because they don't answer. Save yourself a lot of pain and go elsewhere. I'm not sure how they stay in business.
-
August 2022 by Mike McMahon
Don’t bother going to this branch they will tell you to use the ATM.
-
July 2022 by Taha Talhi
Very Very Very bad service I've seen ?
-
May 2022 by vinay thakur
Not a best place for doing Notary (notary timing 9am to 11am) and haven't tried other services. Booked Notary Appointment with this branch day before over the phone. Arrived on time, banker greeted me and told me he's not seeing my appointment on his calendar. He told me to wait and will take me as a next customer, I patiently waited for 30 mins but existing customer need more time and decided to return. While returning home called bank again to check why my appointment had not booked at original place . After 15+ mins transferred to 3 persons, actually got connected to same person who booked my appointment. Person was humble and accepted mistake also got response back that email might has not delivered to his colleague. I requested them to make improvement for a the future customers. In past I had an excellent experience with Citizen Oak Groove branch for Notary and other services will avoid 399 branch. But best place to do Notary appointment is Santander Melrose branch per my experience till date, bank of america service is also great though you have to wait for weeks to get the appointment.
-
March 2022 by Michael Mackie
It seems like citizens bank basically needs to be more thorough on their precise location specifically if they are not at 399 Main St in Malden Massachusetts anymore because a friend and myself tried to look for the new location of citizens bank in Malden yesterday
-
September 2021 by Michael McMahon
Don’t bother going to this branch they will tell you to use the ATM.
-
June 2021 by Patti Giangregorio
Being going here for over 20+ yr, always friendly & helpful no matter what!
-
September 2020 by Maria Barrientos
I want to thank Fabrizio Dias relationship banker. He was so helpful in helping me open a savings and took his time to teach me how to take care of my transactions on my cell phone. I am a 63 year old women and this pandemic has me on edge. But I needed to put this money in a safe place and not at home.I felt safe and acknowledged about my fears. He is an asset to this company and I will recommend him to my friends thank you Mr. Dias
-
February 2020 by Suying Chang
Bad service.They made me go back Brach twice.