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January 2024 by Sandra Breslin
Extremely busy location and tiny branch but staff are friendly.
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December 2023 by Matt Perry
Very unprofessional! Lack of customer service training was obvious. The manager was not aware or did not care address the rude staff. I went to cash a check and another teller who had no business told me I should use the ATM. Come on, show some Malden pride!
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November 2023 by Melinda Marr
Rude staff. Tall male employee in a suit was very rude to me. I’ll be avoiding this location.
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June 2023 by Charlie Horton
It was fast and the gentleman I delt with was great. Very friendly and accommodating
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May 2023 by jaimesh Bhagat
Had a bad experience with manager today when I was there for depositHe don’t want me to stay in line for other people which means I’m holding a line and he tells me when I should go for deposit it happens to me 3rd time
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January 2023 by Kim
Had a very bad experience at this Bank located in stop & shop in Malden. The guy with the foreign accent who sits in the office and does nothing. He's rude. his facial expressions are horrible make him look uglier than he already is. He tries to look superior but he's not
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May 2022 by Chhengy Hor
Very terrible experience I have ever had. I went all the way there to make an adjustment on my account. They told me to call customer service. There were 3 staffs there. One young lady that served me was doing nothing and asked another guy next to him about my issue. That guy was busy serving another young lady at the moment. They only said “Call customer service number on the card”Their languages and behaviors aren’t professional. It’s very ignorant of them. Looks like they hate their jobs so much.I used to have a good experience over there with the manager.
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November 2021 by Sneha Shrestha
Very unprofessional and weird experience at bank service for the first time in my life. We had an appointment yet we had to leave waiting for half hour for nothing. Thank you so much
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August 2021 by Patricia Carroll
Discrimination from the manager...made a huge deal about my fiance who is black cashing his check from his motor vehicle accident settlement there. He called the person who wrote the check and even after confirming it was him he was still not going to cash the check. Made a huge embarrassing deal in front of a line of people. My fiance stood his ground and got his Check cashed.
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June 2021 by Issam Hammoudi
Terrible service! The staff are very rude and did not apologise, specially the branch manager is very rude and he is profiling people, I got discriminated by that person ( he said is the manager)he asked me where I’m from then he called the guy who wrote me the check to make sure he did, my plane was to open a business account over there but I will never go back again and I don’t recommend that place.That person who working there was so mean and nasty. Very bad customer service. Very disappointed ??
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October 2020 by R C
This branch is wonderful! Trevor, one of the bank representatives was very informative and helped me out tremendously. The ladies that work at the branch today were awesome as well! Quick service, and very professional! Thank you Trevor for sitting down and taking the time to explain everything to me!!
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October 2020 by Mary Harper
Always in and out. Nice employees
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October 2020 by Jim F.
If I could leave zero stars I would. Deposited a check for $1000 at the Melrose ATM and my receipt said $100. So I came to the Malden Stop & Shop branch and brought it to someone's attention. All too happy to help out. When I told him my name was not on the account and I just wanted them to help do it for my wife, I was told they couldn't do anything. I left them her name and cell phone number, and asked if I could be taken care of for her. I wish I knew the little dinks name so I can embarrass him online. Looking forward to close out Kathy's substantial checking account and make sure we have no accounts ever with you people.
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July 2020 by Jamie Davis
Conveniently located
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June 2020 by Mike Ivan
It would be nice if when you call the phone number they would give you the hours they are actually open