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August 2023 by Jonroy Connell
Where do I start. I had 2 windshield go in one year. I didn’t realize Safelite was owned by most insurance companies and the few times I’ve used them the quality was not good at all. Had a side window go on 2 separate vehicles and when they were done it sounded like rice crispies when it went up and down. That being said I prefer to support local. Google search, great reviews, and I ended up here. Small company, great workmanship and the office even gave me their cell phone so we could text. I have ZERO complaints. When my glass goes again I already have their number in my phone.
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June 2023 by brenda suppa
They were recommended by Todays Collision in Chelsea. When I spoke to Terry she did offer a referral to a place that could get it done sooner, however, with being highly recommended was more than happy to wait. It was not even a wait, she even handled everything with my insurance . After a 12 hour work day, to come out and have a new window, all my parking, inspection stickers in place along with a clean car. Just amazing communication , stress free. Business is named perfectly, Done Right!
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November 2022 by Mark Aengenheyster
They replaced the windshield in our minivan. Zero problems. Very friendly service. They came to my house to do the replacement.Service: Auto windshield replacement
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November 2022 by Louis S.
The team at Done Right came to my home and replaced my auto windshield which had a large crack in it. I had opened the claim with Terri and she knew exactly what glass my Kia required. Her team that did the replacement did a great job- professionally done. Window looked perfect. No problems. Thank you to the entire team at Done Right Auto Glass in Malden Ma.Service: Auto windshield replacement
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October 2022 by Steve C
I am so pleased with Done Right Auto Glass. Great communication, excellent customer service, and very professional and clean installation. Very fair prices. Highly recommended.
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October 2022 by mauricechalonec
Craftsmanship, pride in work, attention to detail, and communication. This best summarizes my experience with Done Right Auto Glass. Terry as primary contact to help walk me through the insurance process, made it a painless procedure. She told me when the install would be done, and guess what, that's the time they showed up to do the work!Steve and his son (also Steve!), were really fantastic. The 25+ years of experience at doing this, are easy to see in the end result. It was reassuring to see the care taken to clean and prep the car to accept the new windshield. I'm confident that it was "done right".Good work doesn't happen on accident. Don't assume that the "big box" company with the catchy "replace & repair" radio/TV jingle, will send you an install tech that has a fraction of the experience either of the Steve's have. That big box tech is just an employee. Do you want a catchy jingle, or do you want your car windshield replaced correctly, the first time, without any damage or issue?As an example of the care put into the install; They replaced my fast lane transponder and oil change decal...which one would expect. What I didn't expect was they Windex clean my rear view mirror.Support this mom & pop (and son!) shop, you won't be disappointed.
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October 2022 by James Gajnak
Working with Done Right Auto Glass was a fantastic experience. A couple days before a major service I got a large crack in my windshield, and my insurance company's suggested vendor was poor and uncommunicative. A friend recommended Done Right Auto Glass, and it was the best advice I've gotten in along time.Terry was able to work with my usual team at Boston VW to get the glass replacement and service all done at the same time. Terry kept me up to date on the status of my replacement, and her husband and son did an excellent job putting my car in a state where it was like new.I can't recommend them enough, and am happy I could help support a local, family-run business. I will be coming back if I ever hit another glass issue, and I will be pointing friends and coworkers to them.Service: Auto windshield replacement
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October 2022 by Ric B.
3 days and no quote on my windshield replacement. On the fourth day I called a competitor who gave me a quote in about an hour. Done Right's quote later on the fourth day was about the same $ as the competitor. Thank you for the quote finally, but no contest.
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September 2022 by Jillian Coen
Terry is an angel, she went above and beyond to help me. They guys were great! Couldn't have been easier. 10 starsService: Auto rear window replacement
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June 2022 by Bonnie Reteguiz
The entire experience was great, they replaced my windshield in less then 30 minutes in my driveway. Terry made the entire process easy.
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June 2022 by steve brea
Price higher than jj Phillip
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June 2022 by John Buonaugurio
Great people and great service
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May 2022 by April Faulkner
The woman I spoke to on the phone (Terry) was pleasant and very organized and she got an appointment for me very quickly. The technicians arrived timely and were very friendly. I highly recommend this company!Service: Auto windshield repair
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May 2022 by James Ellis
Terry from Done Right Auto Glass has provided a level of customer service I didn't know still existed today. I tried to have my windshield replaced over a span of a few days when my insurance company and their preferred repair shop had their systems down. Terry and the Done right team took the ball in their court and worked with my insurance. Truly grateful for the effort they put in.Service: Auto windshield replacement
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May 2022 by Louis Spera
The team at Done Right came to my home and replaced my auto windshield which had a large crack in it. I had opened the claim with Terri and she knew exactly what glass my Kia required. Her team that did the replacement did a great job- professionally done. Window looked perfect. No problems. Thank you to the entire team at Done Right Auto Glass in Malden Ma.Service: Auto windshield replacement
