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September 2022 by Anthony Talerico
I worked with Juan on the purchase of a 2018 Focus RS. The car was incredible for the mileage and they gave me exactly what I was looking for on my trade. I ran into a minor issue and the dealer was quick to take care of it. I’d highly recommend these guys. They stand behind what they sell!
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June 2022 by Mike Driscoll
PLEASE BE CAREFUL BUYING HERE. They are not completely honest about some loans. We bought a car here and the women never told us their would be daily interest of payments were late. Ended up paying almost double the price of a vehicle.
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June 2022 by Samuel Smith
Please be aware of this company. My wife got a car here back in 2018 and the women told her the loan would be financed at a high rate because of her credit ok no problem. Come to find out there is daily interest and she’s paying almost double the money. Horrible business practices takes advantage of immigrants and their family’s.
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February 2022 by Brian Coffman
Sebastian is a crook who sells vehicles that have problems he knows about and lies about them and misrepresents them as in good condition. he's a con artist.
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February 2021 by Aida Perez
Worst customer service ever we bought a car from them they waited the whole entire time for the warranty to be over for them to tell us that we were not cover so now we have to pay for all the stuff they came wrong with the car and they couldn’t fix Mind you we call several times for our car to be fixed
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January 2021 by gilberto perez
Never again bad service all around since I got my car it had issues call them up telling them about the problem and they never contact me back so I drove back there with the car cause I still had warranty and finally they took the car to fix the problem it had but they took a month with the car and never called me back finally I call and got my car back still with the same problem even other issues so called them again and they gave me the run around till my warranty was over to tell me that now I had to pay don't fall for there tricks they don't care about there customers
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June 2020 by David B.
The reviews here are a bit more like my experience with Malden auto brokers, I've been hesitant about posting my experience but I feel like I have to share it. My wife and I bought a truck with this guys(not our first time buying from a dealer), Juan was the sales representative taking care of us. We checked out the vehicle on a Sunday and completed the purchase on a Wednesday, it took a little too long but for us to get the car out of their lot to be honest, they hold the truck supposedly for the mechanic to get it inspected, we were told the truck was to leave the lot with every oil checked and changed, BIG LIE. The tiny screen on the dashboard said that the truck had 40% life oil when we test drove the vehicle and it remained the same way till we finally took it home, we end up taking it to Valvoline for routine checks and oil changes, all this payed out of pocket. They registered the truck just as every dealer should and have to do I guess, well a few days after we had the truck with us we came to find out we were missing the small sticker that goes on the top right corner of the license plate, we found out the hard way after getting pulled over for driving with expired registration based on the plate, the actual registration was up to date, the cop gave us a break due to the pandemic and after we explained to him that we had just bought the truck and that it was a mistake from the dealer. After calling Juan, the sales representative who sold us the truck, Juan gave us a ton of b******* about the sticker and took him a couple of days to finally get us the darn sticker, not cool Juan I'm just glad we didn't have to keep going back and forward with this guys, I'm pretty sure there's not next time with this people and for sure will be reading reviews before hand.
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October 2019 by bracomp usa inc
excellent dealer, quality cars, I bought my third car from the dealer, very professional guys.
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October 2019 by Layla G.
I was shopping for a low mileage Camry for about a whole month. I found one at this dealership and they were very helpful. Excellent and honest customer service. Not pushy at all. They let me make the decision, rather than making me make a decision. They also deliver on their promises. It was overall a great experience. I am very happy with my Camry and I highly recommend this dealership for your next car..
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September 2019 by European Aquatics Inc
Great selection of quality cars. Excellent customer service. Definitely reccomend if your looking for a new vehicle.
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May 2019 by Beth Gallagher
Juan and Malden Auto Brokers were great and made the whole experience great. I love my buick encore. Fair, honest, great prices, great cars!
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April 2019 by Anthony M.
Bought a 2012 Volkswagen Tiguan not too long ago from here. Shortly after 3 months of having it, the check engine light came on. After 4 months of driving it and not even putting 1,000 miles on it, it would not start one day. Got it towed to the Volkswagen dealership who informed me that my vehicle had suffered, "catastrophic damage" and the engine needs to be replaced because the timing belt jumped. In simple terms, they told me that, "The top of the engine hit the bottom." I strongly urge you to refrain from buying a car here unless you enjoy taking uber to work everyday.
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April 2019 by JAY JUNG
Actually the food was not bad. But unfortunately the waiter was so so terrible. Because it's Chinese restaurant. So I couldn't understand the menu. So I had seen photos on the website and ordered spicy food from the waiter. But I got different non spicy foods two times. I complained about it. But the waiter did just behind mixed only the spicy sauce by himself and called it new food. I could see it's not new one for me and taste was terrible. Because the waiter made the food. I waste whole foods. I ruined my lunch with my girlfriend. And there are two kinds of food size small and large. I ordered small size. But they said i can't order small size. Because the small size is for lunch menu. I asked what time finished lunch menu? He said just 12PM. It's time was 1pm. There is no information in the menu about lunch and dinner. you can find only small and large. There are no words. The service was terrible!!!!!!!! The food taste is fading because of the service. I never recommend this place.
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August 2018 by Hope Q.
Went on a Saturday afternoon. The sales associate said bank was closed for credit application. He took all personal, bank, employment records. He then questioned us on pay stub monthly income (on the higher side). But, we sent him the online pay stubs directly from employers vendor. That should have been a red flag. He told us he would call Monday. We called no answer then by Friday he hung up on us. Well we already had a car Thursday but we are concerned about this place having our personal information. BIG MISTAKE on our part. We should have read the google reviews first.
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June 2018 by Wendy Lineweber
I had to purchase a car pretty quickly as my older car was now ready to be put to rest. I went on line one night and was lucky enough to find Malden Auto Brokers. There was a car I was immediately interested in, I called the next day and spoke with Andre & made an appointment for Saturday. We took the car for a test drive and I made the decision to purchase. I put a deposit down,received an initial purchase contract, got approved for a loan on Monday and from there they took care of everything - called my insurance company, handled all paperwork, registration, inspection. etc. I paid them on Wed. and drove my new car home on Thursday.after in being serviced and inspected. This purchase was handled so smoothly - the entire staff was polite, friendly, remembered me and which car was mine, and always able to answer any questions or concerns I had during the process. I would recommend them to anyone looking for a used car.
