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November 2023 by Diana Barbosa
They made the process of storing very simple and straightforward. I moved out of town and received GREAT help from the team in Malden. They were able to work with my situation quickly and swiftly. Thank you, Stephanie, for going above and beyond for me.
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November 2023 by Lawrence Paine
I would like to thank Stephanie for helping us with our unit and moving us to a larger unit. she was wonderful and everything went smoothly with the move. thank you so much Stephanie.
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October 2023 by Malden H
Stephanie is very polite,knows her job and does it well! She saved me money.Thanks Stephanie!
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September 2023 by Kayla Decareau
I am extremely unsatisfied with this storage place and do not recommend it if you want your monthly payments to increase every 6-8 months! I have been renting with this storage place since 2020. Unfortunately it has just gotten too expensive for me.As you know, Storage payments are at the beginning of every month. So why is a customer forced to pay a FULLL payment if they are moving their belongings at the beginning of the month!? There is no reason a customer should pay a full amount and not get compensated for the rest of the month when their belongings are no longer in that storage unit!By the way Stephanie was very pleasant to speak with and did the best she could to help. So thank you to her.
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September 2023 by M
I am extremely dissatisfied. I had one day off of work to move everything to my new home. Unexpectedly I couldn’t get into my storage and I called from 12pm-6pm nobody picked up the phone to help me. I paid for a uhaul and movers, and now won’t have furniture/bed until the next time I have off which is next week. Very inconvenient for them to not show up to work!
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September 2023 by Maffe
Stephanie was very helpful with my rental. She helped finalize and helped with the app by downloading and show me how it works
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August 2023 by Rosy Caban
Stephanie had a great customer service if it wasn't for her I would still been creating my profile. Great person da best.
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August 2023 by Shahad Abulhamael
Stephanie was the best ??She made the day after a lot of disappointment from all other storage places.Thank you very much
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July 2023 by Melister Padilla
Working with Stephanie from Public Storage in Malden has been terrific.She help my process of renting and finding the perfect unit for me. Her knowledge, attention and professionalism goes beyond my expectations. Excellent customer service and clean facilities.Will give her 10 stars if I COULD!
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June 2023 by Gaston Paul
Paul was excellent, great service he explained everything thoroughly and made sure I understood everything before leaving the property. Great employee
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May 2023 by Mamacass83 N.
So far I'm pleased with my public storage experience. The only reason I'm not giving 5stars is I definitely found mouse droppings in my unit on move in day. I just gave it a vacuum before moving my stuff in and haven't had a problem. I'm very pleased to have this space.
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May 2023 by Katya Lemus
I have been renting a storage unit this is the worst place the staff is not helpful and they hide the carriages leaving people with two on top of it they raise your rate out of thin air and it’s not just a couple of bucks as it was I was paying way to much of 190 for the unit and they raised the price to 260 a whole 70 dollars so watch out this place is not run right the doors jam and u can never get anyone to help u nonetheless give u a call back. I regret ever moving my things in here and if ur late with the payment they start harassing u saying ur things will be going up for auction and all this craziness. I will never rent from this place they make things harder for people for those who are renting storage because they don’t have an apartment I can’t imagine the amount of people also loosing their belongings because of storage places like this it’s just gross. You have been warned! I moved my storage to another place.
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April 2023 by Kenny Lamot
I was there yesterday swapping out my unit. Stephanie was an amazing help. She is an excellent employee, and I thank her for her service yesterday. She did an excellent job! She helped us out with a new unit! Thanks! I will remain a loyal customer!
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April 2023 by Tina Cozzolino
I definitely do not recommend this place to store your items I had purchased a unit on the first of April and when I showed up it was locked and was not able to access entrance and there was another person there as well trying to gain access in as well and upon showing up there was a woman that was locked in and was not able to get out and had to call customer service to let her out and so I called and left a message for some one to call me about cancelling the unit since I was not able to use it a8now no longer need it spoke with a Deborah 2 days later to tell me that there's nothing that can be done was in a hurry to hang up with me and to deal with the matter there's nothing that says in order to be refunded you needed to call the same day and as of right now I paid for a unit that was never used cancelled it and was not refunded my money back. This is poor customer service I don't recommend this place at all if I could give it a 0 star I would but this is not a place I would do business with especially in the Everett facility I would recommend going else where
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April 2023 by Mohamed Bazir
Great experience. Paul was very helpful in assisting us especially as we had no experience renting storage before. He made it a very quick and easy process.
