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April 2024 by Susan Devlin
I had an amazing experience at SalonCentric in Malden thanks to Nayena! She was extremely helpful, going above and beyond to ensure I had a fantastic experience. Nayena made sure all the products I needed were delivered to me on the same day. I'm very grateful for her outstanding service and attention to detail. Thank you, Nayena, for making my visit so special!
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February 2024 by The Breedys
Great spot for licensed professionals to get their quality hair and nail supplies. They even have Barber equipment. There is plenty of parking available. Don't forget to bring your own bag unless you don't mind paying for them. Either way, their bags are of quality and cute.
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January 2024 by Robert Pinkham
Nicest workers, always there to help you
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March 2023 by brittany
This review is based on this location (my first and last time here!) in Malden, as I have been to several others in several other states, and NEVER had an experience like I did today!!*Literally one of the most uncomfortable shopping experiences of my life*Go in to purchase color, developer, shampoo and conditioner. My boyfriend was with me. We browse for several mins. I grab what I need along the way as we are perusing the isles. I know there are shampoo/conditioner deals sometimes on the endcaps so I make my way there. The young woman standing at the register asks me "are you finding everything ok?" But not in a manner or tone where she was actually interested if I was, she DEFINITELY thought we were stealing! I tell her "yes". My boyfriend decides he wants the beard lotion that he saw in the first isle. He goes to retrieve it while I wait near the front so we can cash out. Another lady goes over and BLATANTLY stands at the end of the isle watching my boyfriend VERY INTENTLY. He returned with the item, and I proceeded to cash out. She tells me in a VERY rude manner that "yOU'rE eXpiReD sO YoU kNoW".To which I offer my recently renewed hard copy license for her viewing pleasure. She tells me "we don't have time to look it up" and goes on about how "next time you'll have to have the app" or whatever.Except...There will never be a next time in this location for me, or anyone I know because I will make sure EVERYONE is aware of the way we were treated in this store.Absolute worst customer service I EVER experienced.Looking at past reviews it looks to be a trend at this location. No wonder why there were "join our team" signs plastered along every isle.As a manager of retail myself, I would highly suggest y'all focus on the isles FULL of product lined in the middle of the floors creating a trip hazard for customers....rather then following around a customer and her black boyfriend because you think they are stealing.This salon centric certainly isn't customer centric! I will take my business to another location in the future, and I would HIGHLY suggest you do the same!✌?
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December 2022 by Rachelle Maillet
The lady that’s there most of the time is so unbelievably rude and not helpful. I do not recommend this location to anyone. So unprofessional, rude, and overall bad attitude. Makes your experience very unpleasant.
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December 2022 by Mandy Moreno
i don’t know if it is she the manager, but the lady who is there most of the time so rude, She always have something to say so not to sell the product. I love salon center but this lady is absolutely rude.
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October 2022 by Shan T.
I came looking for a few things and encountered an angry older woman with blonde hair. Although I love being watched as if I'm stealing and belittled about the one little question I asked even though I'm an accomplished stylist, I think I'll just order online from now on.
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September 2022 by Fabricio Brasil
diversity
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July 2022 by Gayle F.
I had to write a review on Amelia in Randolph she is absolutely amazing!! The customer support and the knowledgeable information she shares never falls short!! Every time she recommends a product it's the absolute one thing that I add fixes and resolves the issue!! Her time and attention is like no other!! Anytime I've visited the store and she's not there the difference is noticed!! Thank you so much the new recommendations I added to my routine and my hair looks fantastic! My husband loves his new shampoo and products!! My review is a little late but all the products I bought for xmas my kids love and continue to use!! Thank you Amelia!! I'm sure I'll be in soon!!
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June 2022 by Kimberly duffy
I’ve been going here for fifteen years even when it was called something else! Never in my time of going there have I been told I need to have an app to be a shopper it is a store for licensed professionals I’m. Or hit sure why an app is needed! On top of that the employees very rude I told her she can look me up by my cosmo license and her response was I’m too busy to do that that is why your supposed to have. An app! She wasn’t too busy to make me stand there fifteen. Minutes in line when the lady was already ring up and paid just chit chatting about Botox! But was too. Busy to do her actual job! I will never return to this or any other salon be tried because of this one the lady was so rude two I don’t need or want an app to go shopping there I spent money going to school to get my license that should be enough I’ve had my licenses for almost two decades that should be enough if customers aren’t allowed in the store or shopping without an app. Count me out!! I will order directly from the brands I like or go to cosmo pros where they aren’t too busy to help customer of fifteen years and I don’t need an app to buy anything just my hair license that cost me 30000 $ I know I can’t be the only person who feels this way never again will I set door in that store or any store in any state that is salon. Enteric I used to come because y’all sell opravana well now so does engine else do all set lost a loyal customer
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April 2022 by Agnieszka Bielak
Great store, found everything I was looking for, really nice and helpful staff!
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December 2021 by TingTing Tan
I’ve been going to this location for a while now and have had ok experiences with the staff. This 5 star rating is solely for an employee I’ve met recently named Isaaic! Great attitude, friendly, helpful, honest and genuine!!! Came in on a busy weekend where he was helping multiple clients at a time all by himself, major props to you! While juggling so many things to do and people to tend to, he stayed calm, positive and eager to help. He really made my experience so welcoming and leaving satisfied.
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September 2021 by Patricia E
Lisa was absolutely amazing. Very friendly and helpful, very different from the previous employees there.Definitely keep her
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August 2021 by Larissa Miller
This place never has gloves or products ... I wonder why... The manager is narcissistic (personality disorder) and the rest of the team are just lazy. If you want to work with messed up kids this is the perfect place!
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May 2021 by Eleanor H.
Store should have opened at 8:30 am, it's 8:55 and no one has shown up yet. Customer service does not exist at the location in Highland Ave in Medfor
